Re: [IUG] Subject: Millennium Client Freezing on Windows 7

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I did reply to the list, I am thinking we might want to contact our
network people, but I don't know what might have changed so I wouldn't
know what to ask them. A generic, what changed overnight would probably
be the best place to start since we connected yesterday. It may be on
our end since III can't duplicate the problem.

Barb Anderson | Medical Librarian / Circulation Supervisor
| Alumni Library |
Cleveland Clinic | 9500 Euclid Ave. NA 30 | Cleveland, OH 44195
|
phone: (216) 445-7347 | fax: (216) 444-0271 | andersb3 at ccf dot org

-----Original Message-----
From: innopac-bounces at innovativeusers dot org
[mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Simonson,
Marian
Sent: Tuesday, May 08, 2012 4:58 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7

Hi Barb,

Did you reply to Peter Caton? I haven't heard back from III. Should we
contact IT re our network?

Marian Simonson
Systems Medical Librarian
simonsm at ccf dot org | 216.445.7334
Cleveland Clinic Alumni Library | 9500 Euclid Ave, NA30 | Cleveland, OH
44195
-----Original Message-----
From: innopac-bounces at innovativeusers dot org
[mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Anderson, Barb
(Library)
Sent: Tuesday, May 08, 2012 1:20 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7



Barb Anderson | Medical Librarian / Circulation Supervisor
| Alumni Library |
Cleveland Clinic | 9500 Euclid Ave. NA 30 | Cleveland, OH 44195
|
phone: (216) 445-7347 | fax: (216) 444-0271 | andersb3 at ccf dot org

-----Original Message-----
From: innopac-bounces at innovativeusers dot org
[mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Peter W. Caton
Sent: Tuesday, May 08, 2012 12:28 PM
To: 'IUG INNOPAC List'
Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7

I would like to see if there are any similarities between sites
experiencing problems with Millennium freezing. Thus, I have a couple
of questions for those of us experiencing problems with Millennium
client freezing on Windows 7 (and XP).

What type of server is Millennium running on? We are hosted, so I am
not sure what we are running on.

What version of Millennium are you on? 2009B 1.4

What version of the JRE Version are you running on your workstations?
1.6.0_02

Computers are Windows XP Professional

We are running Millennium2009B 1.3 on an IBM server and using Millennium
client version 1.6.0_02.

Thanks.


Peter W. Caton
System Administrator
Northern Illinois Cooperative




-----Original Message-----
From: innopac-bounces at innovativeusers dot org
[mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Cindy Harper
Sent: Tuesday, May 08, 2012 10:05 AM
To: IUG INNOPAC List
Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7

This is interesting. In May 2011, we upgraded our Millennium hardware/OS
to an IBM RHELinux server. After that upgrade, we had ongoing
aggravating problems communicating between the Millennium and the Encore
servers until finally a network expert at III had our ITS clear the ARP
cache in a switch or firewall - some network device. That corrected the
problem. Is Millennium prone to more ARP problems than other apps?

Cindy Harper, Systems Librarian
Colgate University Libraries
charper at colgate dot edu
315-228-7363



On Tue, May 8, 2012 at 9:31 AM, Norwood, Randy
<randy dot norwood at ttu dot edu>wrote:

> We had a similar problem back in the summer of 2009 (the Millennium
> clients were running on Windows XP at that time). It was intermittent
> and therefore very difficult to isolate and reproduce, much less fix.
> Campus networking staff couldn't find the problem. Our system admin
> eventually found that putting a static entry in the clients' arp
> tables fixed the problem. Based on some diagnostic logging we set up
> on the Millennium clients, it appeared that the clients were having
> trouble finding the Millennium server, even though the server's IP is
specified in the client.
> The clients and server may have been on different VLANs--I can't
> recall exactly, but it had something to do with our network topology.
>
> In Windows, the command to add the entry is...
> arp -s <Server IP address> <Server MAC address>
>
> Randy Norwood
> Texas Tech School of Law
> randy dot norwood at ttu dot edu
>
>
>
> -----Original Message-----
> From: innopac-bounces at innovativeusers dot org [mailto:
> innopac-bounces at innovativeusers dot org] On Behalf Of Anne Bulin
> Sent: Monday, May 07, 2012 2:45 PM
> To: IUG INNOPAC List
> Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7
>
> Our library has been dealing with Win 7 time-out/freezing issues for
> well over a year and we haven't hit on a solution that works
> consistently either. Innovative tech support alternately blames our
> network or firewall setup, despite extensive testing on both ends. I
> work in IT, so believe me, we have looked and we can't find anything.

> The Help Desk's final line is that it has something to do with our
> network setup and it's not their problem. I've also been told, over
> the phone, that if it was problem with Millennium they'd be "hearing
> complaints from everyone", which they claim they haven't. Perhaps
that's why I find this thread a little vindicating.
>
> Anne
>
>
> On Wed, May 2, 2012 at 1:38 PM, Peter W. Caton <peterc at northsld dot org>
> wrote:
>
> > In our environment, there are no Group Policies interfering with
> > Java or Millennium. Staff users have full access to the Millennium
> > installation folder and are local admins on the computers. I have
> > encountered the Millennium freezing problem using a Domain Admin
> > account. I have also experienced Millennium freezing using a
> > stand-alone Windows 7 computer not joined to our domain. Therefore,

> > in our case, I am fairly certain the problem with Millennium
> > freezing is
> not related to policies or privileges.
> >
> > Peter W. Caton
> > System Administrator
> > Northern Illinois Cooperative
> >
> > -----Original Message-----
> > From: innopac-bounces at innovativeusers dot org [mailto:
> > innopac-bounces at innovativeusers dot org] On Behalf Of Margot MacDonald
> > Sent: Wednesday, May 02, 2012 11:35 AM
> > To: 'IUG INNOPAC List'
> > Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7
> >
> > I responded to a thread earlier about the Millennium Client and
> > clearing the jarcache. (XP desktops)
> >
> > In a Windows network environment you may need to check the network
> > policies for JAVA and other OU and user policies. Our
> > Acquisition/ILL Librarian could barely use her NEW DELL desktop,
> > Windows 7. We had IT staff changing video cards, hard drives, a
> > replacement new DELL, with no luck. I really think it is a
> > combination of policies and Windows not being very JAVA friendly.
> > Especially since we have old Gateway Profile 6's with less RAM and
> > lower video resolution running perfectly fine. What's the
> > difference? We haven't forced network policies to run on the old
> > PCs because they were due to be replaced. So we haven't replaced
them because the new PCs won't work correctly.
> >
> > Our IT Dept took a look at Library network policies, found some that

> > were conflicting, corrected this AND also made our Acq librarian a
> > POWER USER on the network. Now, she was already a local
> > administrator on her PC, so why would she need that? Good question.

> > Security settings that contradict each other can also come into
> > play. So far , so good. Our Acq librarian's PC used to start
> > freezing after a few days when the network policies had a chance to
> > kick in. She has been working fine for about 2 weeks now - since IT

> > made a few changes
> >
> > Ah, technology. Good luck out there. And thanks for sharing this
info.
> > It's good to know we are not alone.
> >
> > Margot A. MacDonald
> > Library Systems Administrator
> > Pima County Public Library|Communications & Systems Department
> > 101 North Stone Avenue|Tucson Arizona 85701|520.594.5642
> > www.library.pima.gov
> >
> > -----Original Message-----
> > From: innopac-bounces at innovativeusers dot org [mailto:
> > innopac-bounces at innovativeusers dot org] On Behalf Of Peter W. Caton
> > Sent: Wednesday, May 02, 2012 7:47 AM
> > To: 'innopac at innovativeusers dot org'
> > Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7
> >
> > We experience the freezing issues with Millennium on Windows 7 as
well.
> > Just as others have reported, the freezing problem is random and
> > thus, I cannot reproduce it. We have also gone over our network
> > with a fine tooth comb and have found no problems with our network
> > or with the computers. I have contacted the Help Desk several times

> > about this
> issue.
> > Unfortunately, despite all my efforts, the Help Desk still claims
> > that the problem resides on our network.
> >
> > We are on release 2009B 1.3 on an IBM x3650 server. Our staff users

> > have full access/privileges to the Millennium installation folder.
> > Our staff workstations are all Core 2 Quad Core machines running
> > Windows 7 64-bit with 4 GB of RAM. I have tried running Windows 7
> > 32-bit and found the freezing occurs on the 32-bit machines as well.
> >
> > One "workaround" to the freezing I have found works is to instruct
> > users to use the "show desktop" function when Millennium freezes.
> > After clicking on "show desktop" and restoring the Millennium
> > window, Millennium returns to normal.
> >
> > Obviously, I would like a permanent solution, either with a server
> > patch or Millennium client upgrade. If anyone gets any further with

> > the Help Desk on this issue, please let me know.
> >
> >
> > Thanks.
> >
> > Peter W. Caton
> > System Administrator
> > Northern Illinois Cooperative
> >
> > -----Original Message-----
> > From: innopac-bounces at innovativeusers dot org [mailto:
> > innopac-bounces at innovativeusers dot org] On Behalf Of Rebecca Wolf
> > Sent: Tuesday, May 01, 2012 10:31 PM
> > To: innopac at innovativeusers dot org
> > Subject: [IUG] Subject: Millennium Client Freezing on Windows 7
> >
> > We have had weird freezing issues as well on Win 7, but we had them
> > on our boxes when we had XP, cannot figure out what it is about the
> > two machines with the issues. Everyone else good to go. Freezing
> > happens at odd times with no rhyme or reason we are slow, busy, in
> > the middle of transaction? We are trying the network route again but

> > I can't wait
> to figure this one out.
> >
> >
> > Rebecca Wolf
> >
> > Assistant Director/Operations
> > Deerfield Public Library
> > Direct (847) 580-8913
> > Main (847) 945-3311
> > www.Deerfieldlibrary.org
> >
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>
> --
> Anne Bulin
> Computer Support Specialist
> Rhode Island School of Design
> Office of Information Technology
> email: abulin at risd dot edu | phone: 401.277.4811
>
>
>
> http://risd.cc/finadmin-faq
>
> <http://risd.cc/finadmin-faq>
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