Re: [IUG] Subject: Millennium Client Freezing on Windows 7

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This is interesting. In May 2011, we upgraded our Millennium hardware/OS to
an IBM RHELinux server. After that upgrade, we had ongoing aggravating
problems communicating between the Millennium and the Encore servers until
finally a network expert at III had our ITS clear the ARP cache in a switch
or firewall - some network device. That corrected the problem. Is
Millennium prone to more ARP problems than other apps?

Cindy Harper, Systems Librarian
Colgate University Libraries
charper at colgate dot edu
315-228-7363



On Tue, May 8, 2012 at 9:31 AM, Norwood, Randy <randy dot norwood at ttu dot edu>wrote:

> We had a similar problem back in the summer of 2009 (the Millennium
> clients were running on Windows XP at that time). It was intermittent and
> therefore very difficult to isolate and reproduce, much less fix. Campus
> networking staff couldn't find the problem. Our system admin eventually
> found that putting a static entry in the clients' arp tables fixed the
> problem. Based on some diagnostic logging we set up on the Millennium
> clients, it appeared that the clients were having trouble finding the
> Millennium server, even though the server's IP is specified in the client.
> The clients and server may have been on different VLANs--I can't recall
> exactly, but it had something to do with our network topology.
>
> In Windows, the command to add the entry is...
> arp -s <Server IP address> <Server MAC address>
>
> Randy Norwood
> Texas Tech School of Law
> randy dot norwood at ttu dot edu
>
>
>
> -----Original Message-----
> From: innopac-bounces at innovativeusers dot org [mailto:
> innopac-bounces at innovativeusers dot org] On Behalf Of Anne Bulin
> Sent: Monday, May 07, 2012 2:45 PM
> To: IUG INNOPAC List
> Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7
>
> Our library has been dealing with Win 7 time-out/freezing issues for well
> over a year and we haven't hit on a solution that works consistently
> either. Innovative tech support alternately blames our network or firewall
> setup, despite extensive testing on both ends. I work in IT, so believe
> me, we have looked and we can't find anything. The Help Desk's final line
> is that it has something to do with our network setup and it's not their
> problem. I've also been told, over the phone, that if it was problem with
> Millennium they'd be "hearing complaints from everyone", which they claim
> they haven't. Perhaps that's why I find this thread a little vindicating.
>
> Anne
>
>
> On Wed, May 2, 2012 at 1:38 PM, Peter W. Caton <peterc at northsld dot org>
> wrote:
>
> > In our environment, there are no Group Policies interfering with Java
> > or Millennium. Staff users have full access to the Millennium
> > installation folder and are local admins on the computers. I have
> > encountered the Millennium freezing problem using a Domain Admin
> > account. I have also experienced Millennium freezing using a
> > stand-alone Windows 7 computer not joined to our domain. Therefore,
> > in our case, I am fairly certain the problem with Millennium freezing is
> not related to policies or privileges.
> >
> > Peter W. Caton
> > System Administrator
> > Northern Illinois Cooperative
> >
> > -----Original Message-----
> > From: innopac-bounces at innovativeusers dot org [mailto:
> > innopac-bounces at innovativeusers dot org] On Behalf Of Margot MacDonald
> > Sent: Wednesday, May 02, 2012 11:35 AM
> > To: 'IUG INNOPAC List'
> > Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7
> >
> > I responded to a thread earlier about the Millennium Client and
> > clearing the jarcache. (XP desktops)
> >
> > In a Windows network environment you may need to check the network
> > policies for JAVA and other OU and user policies. Our Acquisition/ILL
> > Librarian could barely use her NEW DELL desktop, Windows 7. We had IT
> > staff changing video cards, hard drives, a replacement new DELL, with
> > no luck. I really think it is a combination of policies and Windows
> > not being very JAVA friendly. Especially since we have old Gateway
> > Profile 6's with less RAM and lower video resolution running perfectly
> > fine. What's the difference? We haven't forced network policies to
> > run on the old PCs because they were due to be replaced. So we
> > haven't replaced them because the new PCs won't work correctly.
> >
> > Our IT Dept took a look at Library network policies, found some that
> > were conflicting, corrected this AND also made our Acq librarian a
> > POWER USER on the network. Now, she was already a local administrator
> > on her PC, so why would she need that? Good question. Security
> > settings that contradict each other can also come into play. So far ,
> > so good. Our Acq librarian's PC used to start freezing after a few
> > days when the network policies had a chance to kick in. She has been
> > working fine for about 2 weeks now - since IT made a few changes
> >
> > Ah, technology. Good luck out there. And thanks for sharing this info.
> > It's good to know we are not alone.
> >
> > Margot A. MacDonald
> > Library Systems Administrator
> > Pima County Public Library|Communications & Systems Department
> > 101 North Stone Avenue|Tucson Arizona 85701|520.594.5642
> > www.library.pima.gov
> >
> > -----Original Message-----
> > From: innopac-bounces at innovativeusers dot org [mailto:
> > innopac-bounces at innovativeusers dot org] On Behalf Of Peter W. Caton
> > Sent: Wednesday, May 02, 2012 7:47 AM
> > To: 'innopac at innovativeusers dot org'
> > Subject: Re: [IUG] Subject: Millennium Client Freezing on Windows 7
> >
> > We experience the freezing issues with Millennium on Windows 7 as well.
> > Just as others have reported, the freezing problem is random and
> > thus, I cannot reproduce it. We have also gone over our network with
> > a fine tooth comb and have found no problems with our network or with
> > the computers. I have contacted the Help Desk several times about this
> issue.
> > Unfortunately, despite all my efforts, the Help Desk still claims
> > that the problem resides on our network.
> >
> > We are on release 2009B 1.3 on an IBM x3650 server. Our staff users
> > have full access/privileges to the Millennium installation folder.
> > Our staff workstations are all Core 2 Quad Core machines running
> > Windows 7 64-bit with 4 GB of RAM. I have tried running Windows 7
> > 32-bit and found the freezing occurs on the 32-bit machines as well.
> >
> > One "workaround" to the freezing I have found works is to instruct
> > users to use the "show desktop" function when Millennium freezes.
> > After clicking on "show desktop" and restoring the Millennium window,
> > Millennium returns to normal.
> >
> > Obviously, I would like a permanent solution, either with a server
> > patch or Millennium client upgrade. If anyone gets any further with
> > the Help Desk on this issue, please let me know.
> >
> >
> > Thanks.
> >
> > Peter W. Caton
> > System Administrator
> > Northern Illinois Cooperative
> >
> > -----Original Message-----
> > From: innopac-bounces at innovativeusers dot org [mailto:
> > innopac-bounces at innovativeusers dot org] On Behalf Of Rebecca Wolf
> > Sent: Tuesday, May 01, 2012 10:31 PM
> > To: innopac at innovativeusers dot org
> > Subject: [IUG] Subject: Millennium Client Freezing on Windows 7
> >
> > We have had weird freezing issues as well on Win 7, but we had them on
> > our boxes when we had XP, cannot figure out what it is about the two
> > machines with the issues. Everyone else good to go. Freezing happens
> > at odd times with no rhyme or reason we are slow, busy, in the middle
> > of transaction? We are trying the network route again but I can't wait
> to figure this one out.
> >
> >
> > Rebecca Wolf
> >
> > Assistant Director/Operations
> > Deerfield Public Library
> > Direct (847) 580-8913
> > Main (847) 945-3311
> > www.Deerfieldlibrary.org
> >
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> --
> Anne Bulin
> Computer Support Specialist
> Rhode Island School of Design
> Office of Information Technology
> email: abulin at risd dot edu | phone: 401.277.4811
>
>
>
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