[IUG] Millennium won't load

["Ruth E. Souto" <rsouto at etal dot uri dot edu>]

Hello all-

 

We are having an issue with a few computers within our consortium not
loading Millennium.  We are a multi-library consortium, and the computers in
question are physically located in different institutions a number of miles
apart.  Innovative contends that this is a "local issue" and it probably is.
I am looking for help so that I can direct the various IT Departments at
those locations on what to do to resolve the issue.

 

The symptoms:

Millennium starts to install, username/passwords are entered, the software
begins to load the .jar files then stops (freezes) but not always at the
same .jar

Symptoms started suddenly

 

 

Details:

We are on Release 2009B 1.4

There have been no systems changes to the server

Two of the computers are running Windows 7 and the others are on XP

They have uninstalled and reinstalled the Millennium environment to be sure
they are on the latest JRE 160_02.exe

Their IT has verified that Port 2000 is open, and that the Skinny fixup is
not an issue

Their IT has the CSDirect "Troubleshooting" information

 

One of the IT guys even took a laptop home to run this off-network (although
he did download the software from inside his network), same results.
Millennium started to open, but froze.

 

I am hoping the collective wisdom of the IUG can provide a fix as those
computers have now been relegated to using Telnet, not exactly the solution
we want.

 

TIA

 

Ruth

 

 

**********************

Ruth E. Souto

Systems Librarian

 <http://www.helininc.org/> HELIN Library Consortium

15 Lippitt Road

Kingston, RI  02881

401.874.9191 (office)

401.935.3386 (cell)

 


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