Re: [IUG] Turnkey sites - clarification needed!

["Dolan, Melinda P." <mdolan at exeter dot edu>]

Hi,

We have been a turnkey site for many years and, in my experience, III
will do the minor/version upgrades without charge but they will charge
us for the major upgrades. Our sales rep just informed up last week that
there would be a charge for upgrading to 2011, for instance.  As to
backups, unless you are a hosted site, you must do your own.  I'm still
carting the back-up tapes various places daily.
Cheers!
Melinda


Melinda P. Dolan
Systems Coordinator/Reference Librarian
Phillips Exeter Academy Library
Exeter, NH  03833
603-777-3564



-----Original Message-----
From: innopac-bounces at innovativeusers dot org
[mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Hemphill, Lee
Sent: Friday, February 24, 2012 11:02 AM
To: 'IUG INNOPAC List (innopac at innovativeusers dot org)'
Subject: [IUG] Turnkey sites - clarification needed!

Hi all,
Question for Turnkey sites - I received a document from our sales rep
which indicates for Turnkey, III does all OS upgrades, backups, etc.

But the matrix on III's website says they don't.  Can some turnkey sites
let me know what the final word is?

Many thanks,
Lee
_____________________________________
~Lee Hemphill
Applications Systems Analyst/Developer Senior University of Arizona Main
Library Tucson, AZ 85721
email:
hemphilll at u dot library dot arizona dot edu<mailto:hemphilll at u dot library dot arizona dot edu>
phone: (520) 419-7402
"Change is inevitable.  Growth is optional.." ~ John C. Maxwell


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