Re: [IUG] Windows 7 and Digital Signature Pads

["Rayner, June" <raynerj at einetwork dot net>]

Hi Gene

Thanks for the reply.   We've been looking at general slowness issues for several other reasons.    Innovative just installed a patch for digital signature pads that seems to have corrected this problem.   So, in case anyone else out there runs into this problem, this might be another thing to check.   

Best Regards,

June

-----Original Message-----
From: innopac-bounces at innovativeusers dot org [mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Gene Kenney
Sent: Wednesday, August 24, 2011 9:31 AM
To: IUG INNOPAC List
Subject: Re: [IUG] Windows 7 and Digital Signature Pads

June,

We are running Release 2009B 1.3, with Millennium clients installed on Windows 7 computers without any problem. We experience what you described a week, or so ago.  The problem was our III server, busy running backup, using most of the system power.  You can also run tracert, at the command prompt, (run cmd to get to the command prompt) i.e. C:\tracert your III server ip address from your computers experiencing the problem, and see if the trace complete ok. Gene

Shalom (שָׁלוֹם),

--

Gene Kenney

Library Technology Specialist &

Assistant System Administrator

Bethel University Library

Bethel University & Seminary

3900 Bethel Drive

St. Paul, Minnesota 55112

voice:651-635-8733

fax:  651-635-2393

email: *gkenney at bethel dot edu*

*
*
Romans 12:12
Rejoicing in hope; patient in tribulation; continuing instant in prayer;

**
*
*





On Wed, Aug 24, 2011 at 7:48 AM, Rayner, June <raynerj at einetwork dot net> wrote:

> Hi Folks
>
> We're running Millennium 2009B 1.3 and we've recently implemented 32 bit
> Windows 7 on all our PCs.    We have the client JRE 1.6.0_02.    Since
> implementing Windows 7, we're having problems with hanging/freezing - 
> it can take up to 15 minutes for a signature to capture and appear in the patron
> record.     We never saw this before Windows 7.    Has anyone else seen this
> happening?
>
> Regards,
>
> June Rayner
> ILS Application Team
> (412) 622-1941
> raynerj at einetwork dot net
>
>
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