[IUG] Question about expired holds

["Hurcombe, Emma" <E dot L dot Hurcombe at aston dot ac dot uk>]

Hi everyone,

We currently have our holds set to expire after 3 days on the hold shelf as we were getting a lot of students not picking them up when we had them on for 5 days.  However we are still getting quite a number of expired holds which are never picked up even though we have sent the pickup email.

What I would like to know is how do other people deal with this problem (if you have it) and whether it is possible to use Millennium to invoke some sort of a penalty for expired holds?

Any information or advice gratefully received.
Regards,
Emma


Emma Hurcombe BA (HONS), PGDip ILM, MA
Systems Specialist
Library & Information Services
Aston University
Aston Triangle
Birmingham
B4 7ET

Direct dial:     0121 204 4503
Internal dial:   4503
Fax Number:  0121 204 4530

Library web page: http://www.aston.ac.uk/lis


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