Re: [IUG] Logged-in patrons getting bounced off (UNCLASSIFIED)

["Drayer, Amy Ms CIV USA IMCOM" <amy dot drayer at eur dot army dot mil>]

Classification: UNCLASSIFIED
Caveats: NONE

Dear Vicki et al: 

We used to have ongoing issues with this.  First, I disabled the timeout token (which uses javascript) and used good ol' HTML:
<meta http-equiv="Refresh" content="600;URL=/" /> just on the logged_in toplogo.

You'll want to ensure you aren't using any absolute URLs as well.  They should be relative ("/search/" instead of " http://catalog.chapelhillpubliclibrary.org/search/";).  You'll want to look for these in the HTML and the tokens.  You could have a random "startover" or "newsrch" token pointing to an absolute URL.

I think those are good places to start.

In peace,

Amy M. Drayer
Web and Systems Librarian
European Regional Library Support Center
http://www.library.eur.army.mil
amy dot drayer at eur dot army dot mil
370-6678 | 06221-57-6678 


-----Original Message-----
From: innopac-bounces at innovativeusers dot org [mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Vicki Lonell Hain
Sent: Thursday, February 24, 2011 6:39 PM
To: innopac list
Subject: [IUG] Logged-in patrons getting bounced off

We're now on 2009B1.2.   I'm not sure exactly when this started.  It is 
*intermittent* and random.

Scenario:  A patron logs into their account.   They may access various 
functions -- look at list of checked out items, renew an item, look at 
holds list, or sort a list, etc..  Sometimes this all goes fine.  Other 
times they apparently randomly get logged off instead of getting the 
screen they clicked for (look at holds list, renew, - whatever).   There 
is no apparent pattern to this.  The only way I can seem to guarantee 
getting bumped out is to change focus to another window or tab for at 
least 8 seconds or so.  (The TIMEOUT wwwoption is set to 6000 seconds, 
perhaps it's just a focus issue.)

I saw on the listserv where someone else was having a similar problem, 
due to their website search box form interfering with the patron form.  
They solved their problem by removing the search box from the toplogo file.

I've disabled the search box form from the toplogo_loggedin file and 
enabled the TOPLOGO_LOGGEDIN wwwoption in *Staging*.  At first, this 
seem to help, but now it looks more like the initial 'good behavior' was 
just another random event.  I also tried disabling the search form for 
the whole catalog, but I still  get bumped off very occasionally.

Is this happening to other sites?  Could this be a communications 
issue?  Any ideas/suggestions greatly appreciated!  -- Vicki

Vicki Lonell Hain
Chapel Hill Public Library
http://catalog.chapelhillpubliclibrary.org/


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