Re: [IUG] Wrong patron account retrieved at Express Lane
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We had a similar problem. Express Lane checkouts would sometimes freeze during checkouts; subsequent patron would get the first patron's name & items listed on their checkout receipt. III created and installed a software fix last October which, as far as I know, has resolved the problem. For reference, our ticket number was c1162297.
Wylie Ackerman
eServices Manager
Deschutes Public Library
(541) 312-1042
http://www.deschuteslibrary.org
Know More.
-----Original Message-----
From: innopac-bounces at innovativeusers dot org [mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Marlene Pelyhes
Sent: Friday, August 06, 2010 11:07 AM
To: INNOPAC at innovativeusers dot org
Subject: [IUG] Wrong patron account retrieved at Express Lane
Well - I have a similar story on Express Lane
Circ staff says the patron scanned the library card, brought up the correct name on the library card, but the checked out items were from the previous patron's checked out list. Very strange. I have not reproduced this.
We have out auto time out set to 30 seconds of no activity and the session ends itself.
We are using voice sound files for the correct scan of a library card - Welcome to Mentor Public Library
and there is a voice sound file for when they click Done
In the media room - Thanks for using the self checks, Did you remember to unlock your cases and check your discs?
In the Main library -Thank you for using the self checks
Marlene Pelyhes
IT Manager
Mentor Public Library
marlene dot pelyhes at mentor pl dot org
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