[IUG] more on network and spine labels

[kathy dot koch at gm dot com]

Thanks for the responses on networking and my spine label issue.  Actually 
got a call back from Innovative yesterday following my posting (yes, they 
really do review this list LOL!) and we tried some things.  The basic 
issue has to be at the network level since I can't even get a print 
preview nor can I print to pdf (which would take away any murkiness with 
printer drivers and such).

They did try putting in a generic IP for the server (to see if our network 
would just resolve to whatever IP it thinks it wants) but still no preview 
or pdf.  Since it works with iii staff on their side of the firewall, my 
uneducated guess at this point is that it is failing on the return from 
the server to my side.

They've passed it along to a tech and I'm hoping someone figures out a 
solution.  There's probably some other firewall port that needs to be 
opened (don't get me started on that can o' worms!).
 
Kathy Koch
Systems Librarian
GM Information Research

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