Re: [IUG] Courtesy Notice Glitch

["Fatout, Leslie P" <lf01 at txstate dot edu>]

I had exactly that situation.  I had to make "Number of days before Odue" less than "Time remaining B4 renew."  I made the former "2" and the latter "3."  Another detail that we discovered is that patrons can renew online until an overdue notice is generated, which for us is 7 days after the due date.  Once the overdue notice is generated, they can no longer renew online.

Hope that helps,

Leslie Fatout
Library System Coordinator/Circulation Librarian
Albert B. Alkek Library, Room 201
Texas State University-San Marcos
San Marcos  TX  78666
Phone: 512-245-3004  Fax: 512-245-3080
Email: lf01 at txstate dot edu



-----Original Message-----
From: innopac-bounces at innovativeusers dot org [mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Roman Koshykar
Sent: Monday, April 05, 2010 1:47 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Courtesy Notice Glitch

Take a look at the relevant loan rules - there is a loan rule element (Time Remaining B4 Renew) that controls how soon before the due date the item can be renewed.  It's possible that your Time Remaining B4 Renew is set to 2 days, while the courtesy notice (loan rule element is Number of Days Before ODue) goes out 3 days before the due date.

I hope this helps - I'm a relatively new Innovative site coordinator and this is my first post to the list!


Roman Koshykar
Library Liaison to GCCIS/Library Systems Support Specialist
Rochester Institute of Technology
The Wallace Center 05-1420
90 Lomb Memorial Drive
Rochester, New York 14623
585-475-2238
rgkwml at rit dot edu 


-----Original Message-----
From: innopac-bounces at innovativeusers dot org [mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Poquette, Tammy
Sent: Monday, April 05, 2010 1:08 PM
To: 'innopac at innopacusers dot org'
Subject: [IUG] Courtesy Notice Glitch

Hello Everyone,

We send out our courtesy notice three days before the item is due.  It instructs the patron on how to renew the books.  We have gotten several complaints that the patron gets a message "too soon to renew."  I usually go into the patron's account, the next day, and can renew the books.  Just wondering if anyone else has experienced this problem?

Thanks,
Tammy (Miller) Poquette

Tammy M. Poquette
Manager, Circulation Services
Champlain College Library
Burlington, VT  05401
Phone: (802) 865-6489
Email: tpoquette at champlain dot edu


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