Re: [IUG] Fines Paid Report with Multiple Ecommerce Accounts

[John <jmg97309 at gmail dot com>]

Hi Sarah,

we do this. Patrons pay through external  OPAC, in house OPAC and Express
Lane.  The ones in the buildings are pretty straight forward based on
Locations Served I believe.  The ones from outside make it very
complicated.  I believe CCRLS has been lobbying for improved reporting on
this since long before my time.  Our process uses Fines Paid and is an very
involved process.  I'll try to get something together to send to you off
list with more detail.

John

On Tue, Feb 23, 2010 at 3:10 PM, Sarah Smith <ssmith at saclibrary dot org> wrote:

> We're a consortium of 5 library jurisdictions. We currently have one
> ecommerce account. We would like to add ecommerce accounts for each
> member of the consortium. However, we will only do so if the Fines Paid
> report indicates which jurisdiction/ecommerce account collected the
> money for payments made outside the library.
>
>
>
> When someone pays their fines online outside the library system (e.g.,
> from home) via the WebPac, the payment gets recorded to a specific
> statistical group (99). If there is not additional information included
> in the report after multiple ecommerce accounts are added, we have no
> way to reconcile, bill or credit each other, because we won't know which
> jurisdiction collected the specific payment.
>
>
>
> Is anyone using multiple ecommerce accounts? If so, how do you determine
> who collected the money? (I tried asking the helpdesk and they were
> unable to answer and told me to ask the listerv.)
>
>
>
> Thank you,
>
>
>
> Sarah Smith
>
> Systems Supervisor, ssmith at saclibrary dot org <mailto:ssmith at saclibrary dot org>
>
>
> Sacramento Public Library <http://www.saclibrary.org>
>
> 828 I Street, Sacramento, CA 95814
>
> Phone (916) 264-2892; Fax (916) 264-2959
>
>
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-- 
John Goodyear
Director
Chemeketa Cooperative Regional Library Service
503-315-4584
jgoodyear at ccrls dot org

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