[IUG] Sending Billing Notices by Email

[Marlene Pelyhes <Marlene dot Pelyhes at mentorpl dot org>]

Subject: Re: [IUG] Sending Billing Notices by Email



We send a carbon copy of every email that Mil sends out to a special email account



I have this email address set-up with MS Outlook on a workstation in circulation and archive all the emails about twice a month - we do send a lot.

When a patron says they never got an email - I can search the archive folders by patron name or record number if that is on the notice.  Usually I find it - and the patron has changed email addresses and not told us, or a staff has an unfortunate error in the email address field



We have another account that receives the bounce-backs but we have found we do not have

enough staff time to check it daily.  For that reason, our Reply-to on our email notices is DoNotReply at mentorpl - (Some patrons were emailing us to renew their items after getting courtesy notices - and we cannot provide that level of service)



Marlene Pelyhes

Mentor Public Library

IT Manager





-----Original Message-----

From: innopac-bounces at innovativeusers dot org [mailto:innopac-bounces at innovativeusers dot org] On Behalf Of Liz Fairman - LAWLIBX

Sent: Wednesday, January 27, 2010 5:46 PM

To: 'IUG INNOPAC List'

Subject: Re: [IUG] Sending Billing Notices by Email



For patrons who deny receiving notices, is there a log that shows what notices were sent by patron?  I have notice history turned on, but it lists totals by day.



Liz Fairman

Technical Services Librarian

Superior Court Law Library

Phoenix AZ 85003

602-506-3462

http://www.superiorcourt.maricopa.gov/LawLibrary




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