[IUG] Difficulty connecting successfully to our training server - "sleep" mode?

["Ray Henry" <ray at ccrls dot org>]

We are experiencing a recent (and unusual) problem - it appears that our
production server is going into a "hibernating" or "sleep" mode. 

 

At the start of the day, we cannot connect  through the Millennium client,
through a web browser, or via any other means to our training server at
199.101.15.39 (robin.ccrls.org) from an outside network. The unusual twist
is that once a connection is made to the server from our inside network (via
FTP, telnet, http, or otherwise),  the outside connection is immediately
successful. In other words, if the original http session was not successful,
refreshing the page connects successfully, but *only* after some connection
was made to the server on the inside network, almost like a "wake-on-LAN"
setting.

 

We have an open ticket with Innovative, but are wondering if anyone else has
ever experienced this issue, or has some sense of where we would begin to
troubleshoot on our end, as every avenue we can think of comes to a dead
end. We are not using packet shaping tools, nor are we using the server's
firewall (though we are using our own firewall appliances separate from the
Innovative servers). Our production server does not experience this issue,
or at least gets enough connection requests that it never enters this
"sleep" mode. 

 

Any thoughts or suggestions would be most welcome!

 

--Ray

 

Ray Henry, MLIS

Web Services Librarian

Chemeketa Cooperative Regional Library Service

ray at ccrls dot org

503.315.4268

http://www.ccrls.org

 


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