Re: [IUG] Library notices e-mail problem

["Megan Newell" <mnewell at iteaminc dot com>]

Karati dot kid95 at HOTMAIL dot COM

Megan Newell
iTeam Resources, Inc.
Tel:   678-261-4002  x238
Fax:  407-835-7933
Cell:  407-491-1881
mnewell at iteaminc dot com
www.iteaminc.com


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Steven Espinoza
Sent: Monday, March 30, 2009 7:49 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Library notices e-mail problem

...just tossing stuff at the wall...
Have you narrowed it down to Library Notices email and not email in general?
Do other activities that have email options work on your system like
printing patron, item or bib records to an "email" printer?  Does your
WebOpac allow records to be saved and emailed?  Do both on and off-campus
email addresses fail/work?

Brett Atkinson at III assisted us with email issues some time ago so I think
III has knowledgeable folks in this area.  Our campus email admins worked
with III and III ended up tweaking something in the sendmail config on the
PAC that solved the problem. 


The call tracking number was c952247.

- Steve

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Peter Caleb
Sent: Monday, March 30, 2009 4:08 PM
To: INNOPAC at innopacusers dot org
Subject: [IUG] Library notices e-mail problem

While Innovative is trying to help us with this, because it's urgent I
thought I'd ask here if anybody can help.

A week or so ago, we began having a problem where no notices are getting
e-mailed, no matter whether they're auto or non-auto notices, and it applies
to everything--overdues, holds, courtesy, recalls. The setup looks right, I
hit "Prepare," it shows me the queue, I tell it to e-mail them, it seems to
do so and then asks if I want to clear the queue, etc.--in short, everything
looks quite normal. But nobody gets any notices.

We'd had no trouble until one day I tried to set up all our notices at auto
notices. That's the point at which they stopped getting delivered. However,
I put the setting back just as they had been (I think), but still they
aren't working. What puzzles me even more is not even courtesy notices are
reaching people, and those were always auto notices so I didn't touch those
settings.

Any ideas?

Peter Caleb
__________
Peter Caleb
Director of Library Services
The Peter Jay Sharp Library
Manhattan School of Music
120 Claremont Avenue
New York, NY 10027
tel: 917-493-4507
fax: 212-749-5471
e-mail: pcaleb at msmnyc dot edu
URL: http://library.msmnyc.edu


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