Re: [IUG] Items not billing

["Ammon, Mona" <ammonm at u dot library dot arizona dot edu>]

Yes, our loan rule is set up that way.  Oddly somethings under this loan rule bill and some do not

Yes, it does have a unique location, media second floor, but that location is covered under our location seved Main Library which is in our hours open table.  Our reserve location which is also under the location served of main Library. Those items bill properly.

Thanks for your suggestions.  
Mona Ammon
Library Operations Supervisor
Access and Information Services
University of Arizona Library
520-307-3551
ammonm at u dot library dot arizona dot edu



-----Original Message-----
From: innopac-bounces at innopacusers dot org on behalf of Ostrom, Kriss
Sent: Sun 1/4/2009 4:02 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Items not billing
 
I recently solved a similar problem, which was caused by the loan rule "Max number of odues" being incorrect.  If you have no overdues but just the bill, that number needs to be "1."

  -- Kriss
----------------------------------------------- 
Kriss Ostrom, Head of Circulation 
Michigan State University Libraries 
100 Library Dept Circ-Info 
East Lansing, MI 48824-1048 

Phone 517.884.1943
FAX 517.355.5005 
kriss at mail dot lib dot msu dot edu 
----------------------------------------------- 


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org]On Behalf Of Helwig, Ruth M.
Sent: Sunday, January 04, 2009 5:37 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Items not billing


We circulate headphones on an hourly loan with similar parameters.  Our notices are properly being generated.  Do your headphones have a unique location code that needs to be reflected in the Hours Open Table? 
 
Ruth Helwig
Systems Librarian and Education Bibliographer
Central Michigan University
Park Library 305
Mount Pleasant MI 48859
 
Phone: 989-773-9813
Fax: 989-774-2179
Email: helwi1rm at cmich dot edu

________________________________

From: innopac-bounces at innopacusers dot org on behalf of Ammon, Mona
Sent: Mon 12/29/2008 1:58 PM
To: IUG INNOPAC List
Subject: [IUG] Items not billing



We check out headphones at our information desks.  We have it set up so
that they check out for 4 hours and bill after 24 hours.  

However, notices are not getting sent for these items and even though
they are not being returned they are not billing.  I checked a set out
to myself and let it go overdue.  I never got a notice and the item has
not billed.

I checked the loan rule which seems set up fine to me.  Also another
item which went out under that loan rule did bill after being overdue 24
hours. 

I checked the 3 different days that the items should have been billed
and notices did go out in general.

What am I missing?


Mona Ammon
Library Operations Supervisor
Access and Information Services
University of Arizona Library
ammonm at u dot library dot arizona dot edu
520-271-1023

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