Re: [IUG] requests/holds

[Alma Garcia <almag at mills dot edu>]

Our setup is very similar.  However, if an item is missing, we do allow holds.  Often times we find the item in question in the wrong place on the shelf or on a table where someone was using it.  We have had occasion to never find a missing book and had to cancel the hold to discard the item.

New books have no item record attached and patrons can place holds on these.

Alma

-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Steve Sowder
Sent: Tuesday, October 21, 2008 7:29 AM
To: nicholsd at jmu dot edu; IUG INNOPAC List
Subject: Re: [IUG] requests/holds

We only allow holds on items that are currently checked out.

We don't do paging for local patrons.

If it is available and on the shelf, go get it and check it out. No hold
necessary.

If missing, billed, on search, etc. we don't know where it is and
presumably the patron doesn't either. But if you find it, we will check
it out to you.


Steve Sowder                                     Systems Librarian
sowder at andrews dot edu                              Andrews University

Susan Nichols wrote:
> Hi,
> I am interested in knowing if any libraries (primarily academic) allow requests to be placed on items that have statuses such as:  missing, billed, in processing, on order, lost and paid, etc.  (I realize that your library may use different descriptions for these types of statuses).
>
> If you do, can you explain the reason behind your decision to allow these requests?  Do you experience any complaints about patrons not having their requests filled in a timely manner?
>
> If you don't, would you conceivably consider doing this?  Why or why not?
>
> Thanks,
> Susan Nichols
>
>
>
> Susan Nichols
> Circulation Services Manager
> Carrier Library
> James Madison University
> MSC 1704
> Harrisonburg VA 22807
> 540-568-7012
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