Re: [IUG] Puzzlement - 5 Minute Printing Delay

["Linda Helms" <lhelms at beavercountypa dot gov>]

Yes, these printers connect via the USB port.  That was our tech's
original diagnosis of the problem.  But recently we have had a problem
with one printer with a standard parallel port connection.

 

Ken, have you found a work around for your Circ printing problems?  I
checked the Cataloging module, but that has the same delay as the Circ
module.

 

Thanks!

 

Linda

Linda S. Helms

Beaver County Library System

e-mail lhelms at beavercountypa dot gov

 

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Ken Brady
Sent: Monday, September 15, 2008 6:23 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Puzzlement - 5 Minute Printing Delay

 

Is it USB? We have had problems with USB printer in CIRC modules

 

Ken

 

John Rutherford wrote:

 

>Is this a system printer (printing directly to the jetdirect interface 

>from the millennium server)?

>Some millennium printouts are formatted to an exact number of lines. If


>that line is less that what the

>printer thinks is a full page it could sit there until forced out. This


>is because there is no page feed

>character in the printout coming from Millennium. The printer may 

>timeout at 5 minutes of waiting to receive

>what it thinks should be the rest of the page.

> 

>If an extra line(s) is added to the printout it might equal the number 

>of lines the printer is expecting.

>I think you could also force it to print using the keys on the panel of


>the printer.

> 

>John Rutherord

> 

> 

>Linda Helms wrote:

>  

> 

>>  

>> 

>>We have purchased several new HP LaserJet 2105 printers, but they will

>>not print properly from Millennium.  There is literally a 5 minute
delay

>>from the time we push print until the time the document is printed.

>> 

>> 

>> 

>>When we push print, the lights on the printer begin flashing
immediately

>>to indicate that there is a document in the print queue.  If there is
a

>>full page, the Millennium document begins to print immediately, but
the

>>last partial page is delayed.  If the document is only a partial page,

>>the whole document is delayed.  

>> 

>> 

>> 

>>The delay is exactly five minutes.  For example, if we push the print

>>button at 2:01, the complete document is printed at 2:06.

>> 

>> 

>> 

>>Documents in MS Word and other programs print immediately.  If there
is

>>a Millennium document in the print queue ahead of the Word document,
the

>>Word document pushes the Millennium document out.  One of our
libraries

>>keeps a blank Word document open and is using that to get around this

>>problem until we can find the solution.

>> 

>> 

>> 

>>The problem seems to be common to any printer that we have installed
in

>>the last year.  We had occasion to reinstall an HP LaserJet 1320
printer

>>that was working perfectly with Millennium before the drivers were

>>reinstalled.  Now it, too, has the 5-minute delay.

>> 

>> 

>> 

>>I have spent a couple of hours on the phone with the HP Helpdesk.  We

>>have tried different drivers, new fonts, and everything they can
offer.

>> 

>> 

>> 

>>I have also spent time on the phone and exchanged many e-mails with
the

>>Innovative Tech Support staff.  We have checked the Print Default

>>settings in the Login Manager Controlled Options, and many other
printer

>>settings.  This is such a strange problem.  It seems to be unique to
our

>>system.  They have suggested that I ask all of you.  

>> 

>> 

>> 

>>Has anyone else had this problem?

>> 

>> 

>> 

>>We will upgrade to Millennium 2007 later this year.  Will that solve

>>this problem?

>> 

>> 

>> 

>>Thanks for considering our puzzlement.

>> 

>> 

>> 

>>Linda Helms

>> 

>>Technology Development Manager

>> 

>>Beaver County Library System

>> 

>>109 Pleasant Drive, Suite 101

>> 

>>Center Township

>> 

>>Aliquippa, PA 15001

>> 

>>Phone 724-728-3737 ext. 306

>> 

>>Fax  724-857-1109

>> 

>>e-mail lhelms at beavercountypa dot gov

>> 

>> 

>> 

>> 

>> 

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>> 

> 

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>  

> 

 

-- 

Ken Brady

Technical Support Services Technician

Cambridge Libraries & Galleries

1 North Sq.,

Cambridge, Ontario, Canada, N1S2K6

 

phone 519-621-0460 ext. 138

 

 

 

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