Re: [IUG] Problem with implementing self return

["Cox, Sarah" <sarah dot cox at elgar dot govt dot nz>]

Hi Emma - I think this is to do with the self checkin settings described
on Page # 105283 of the User Manual - sounds like you have "do not check
in problem items" selected.  That's a change the helpdesk can make for
you.

Please note - if you are using "Streamlined Checkin" at your staffed
workstations, this functionality is not available via selfcheckin.  

Good luck in getting your customers to do as you plan :-)  Sarah

Sarah Cox
Systems Analyst
eLGAR library consortium
E: sarah dot cox at elgar dot govt dot nz
P: (+649) 357 3069
M: (+6427) 4864 351
1st Floor, Auckland Central Library, Lorne St, Auckland


Message: 1
Date: Thu, 28 Aug 2008 17:45:19 +0100
From: "Hurcombe, Emma" <E dot L dot Hurcombe at aston dot ac dot uk>
Subject: [IUG] Problem with implementing self return
To: IUG INNOPAC List <innopac at innopacusers dot org>
Message-ID:
	
<600F5FE6EF61814FA44511F36077C562012E01E698 at EXCHANGEMB dot campus dot aston dot ac dot u
k>
	
Content-Type: text/plain; charset="us-ascii"

Dear all,

We have got a problem with implementing self return on our 3M v series
machines and I was wondering if any of you had encountered a similar
problem?

*    If we return a book which is not overdue, has no fines on it, no
messages and is not reserved for anyone else we are able to use the 3M
self check unit to return the item.

*    If we try to return a book which is overdue, reserved, has fines on
it or messages attached to it then we get a message to say that we can't
return books at the machine and to take the item to the counter.

We would expect to be able to return all items on the machine and then
for the patron to be directed to put the returned item in a book bin if
it is reserved and on a trolley if it is ready to go back on the shelf.

I have got a call in with the helpdesk about this but the discussion
list is normally a useful source of information too.

Thanks in advance for any help you can give us.

Regards,
Emma

Emma Hurcombe, BA (HONS), PGDip ILM, MA
Systems Specialist (LMS)
Information Systems Aston (ISA)
c/o Library & Information Services
Aston University, Aston Triangle,
Birmingham, B4 7ET
Direct Dial Telephone: 0121 204 4503
Internal extension: 4503

Fax:    0121 204 4530
LIS Homepage:  http://www.aston.ac.uk/lis/
This email is confidential.  If it is not intended for you please do not read, distribute or copy it or any attachments.  Please notify the sender by return email and delete the original message and any attachments. 

Any views expressed in this email may be those of the individual sender and may not necessarily reflect the views of Auckland City Libraries - Tamaki Pataka Korero.