Re: [IUG] E-Mail Notices not being delivered

["McDonald, Stephen" <Steve dot McDonald at tufts dot edu>]

Michael Widner asked:
> In the past two weeks we have had a problem where some e-mail 
> notices are not being delivered to patrons.  We've checked a 
> number of things:
...
> I can't say that the problem is with the server.  We do not 
> send that many messages, but is it possible that AOL or 
> Comcast is somehow blocking our emails?  None of them bounce back.

AOL and Comcast have been known to put libraries and other companies on
their blacklists because significant numbers of their customers get sent
mail at the same time, looking a lot like spam.  If that has happened,
you can try to contact them to be removed from their blacklist.  I have
heard some say that occasionally it can be difficult to get blacklisting
revoked, or even confirm that you have been blacklisted, but not always.

					Steve McDonald
					steve dot mcdonald at tufts dot edu