Re: [IUG] Lots of locked patron records

["GOODYEAR John" <johng at multcolib dot org>]

We get them sporadically.  There's an overnight job you can have set to
run that will free locked records.  Ask the friendly folks on the help
desk.  That doesn't help the immediate problem but it gets around to
most of them.  I still find a few now and then left over in the morning.

I don't know what causes it. 

Thanks,

John Goodyear
ILS Analyst
Multnomah County Library
503.988.3229


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Boggs, John
Sent: Wednesday, July 16, 2008 2:12 PM
To: IUG INNOPAC List
Subject: [IUG] Lots of locked patron records



 

We have an ongoing issue of patron records being locked up when patrons
try to place a hold on the Web OPAC.  At least 3 times a day, and
sometimes many more, we need to free up patron records that have been
locked, and get the following message in Free Records in Use:

 

     Checking .pxxxxxxxx:

     The record is in use by the system.  pxxxxxxx was busied

     by initial "" using login ""

     on date 07 16 at 09:43:54 using "patroninfo -c75 -tREQUEST

     07-16-08 09:43AM: Mad men. Season one [videorecording]

     / Lions Gate Television Inc.; create .pxxxxxxx ".

     Clear record?

 

This doesn't happen with any particular type of record, so far as I can
tell - anything and everything can cause the error.  Has anybody else
had this as a frequent issue?  Have you been able to resolve it?

 

 

John D. Boggs, PLAN Database Manager
Peninsula Library System
2471 Flores Street
San Mateo, CA  94403-2273
(650)571-6799 x3062
boggs at plsinfo dot org <blocked::mailto:boggs at plsinfo dot org> 



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