Re: [IUG] What would cause patroninfo login page to not appear for some patrons?
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Thanks for everyone's help.
Someone at the help desk says there's a fix for this in the next
maintenance update for Release 2007. My call tracking number is
1075776. Help desk staff can also pull up the info I submitted in the
call, where I refer to a call tracking number of another customer who
told me she had a very similar problem (for which there was a different
fix that took care of the problem for some patrons).
Phil Shirley wrote:
Could anyone give me any idea what might be causing the situation where
a few patrons, on their home computers, can't load the web page where
they log into "patroninfo" or the web page where they authenticate when
they want to request a title? In all cases, it used to work for these
people; what happens is that they try to go to the page but all they see
is a blank screen, and the browser's progress bar moves, but the browser
never gives an error message. One person says the page worked for him
until about a week ago; another says it stopped working a couple of
months ago about the time we got Encore. The only thing I can think of
is that it could have something to do with our certificate, but we've
had that in place almost a year and it hasn't changed recently. The
only webopac-related change we made recently was that we got Research
Pro, but that didn't coincide with anyone's problems.
Two people reporting the problem have Win 98 - one connects through AOL
and has tried both the AOL browser and IE, and the other through a free
dial-in account in the area and has tried IE and Slim Browser. I've
also heard from a person who has Windows XP and uses the AOL browser; I
haven't heard back from him since I suggested that he use IE, but that
doesn't necessarily mean that trying using IE fixed the problem for him.
I'd appreciate any ideas you could give me. Our patron info page (the
one they can't see at all) is:
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org
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