Re: [IUG] Millennium Billing Notices not clearing consistently

["Sinnette, Jim" <sinnett2 at marshall dot edu>]

We reported the same problem in April 2006 (MARSU 906327).  We were advised that the problem had been sent to Software Engineering and we are still having the problem and have not gotten any feedback or update on a solution.  We manually prepare and send Billing Notices deleting as many times as necessary.  Our problem is identical to yours, sometimes it clears them all and other times it doesn't.  We have not been able to identify any pattern as to when it works or doesn't work.

Jim

James E. Sinnette
Information System Technician
Drinko Library
Marshall University
One John Marshall Drive
Huntington, WV 25755-2060
304-696-2323
sinnett2 at marshall dot edu

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Today's Topics:

   1.  Millennium Billing Notices not clearing consistently
      (Eeva Stierwalt)


----------------------------------------------------------------------

Message: 1
Date: Fri, 27 Jun 2008 15:38:42 -0400
From: "Eeva Stierwalt" <eeva dot stierwalt at lpl dot london dot on dot ca>
Subject: [IUG] Millennium Billing Notices not clearing consistently
To: <innopac at innopacusers dot org>
Message-ID: <48650982 dot 98E0 dot 0055 dot 0 at lpl dot london dot on dot ca>
Content-Type: text/plain; charset=US-ASCII

Good afternoon!  We've got a very odd situation that we've been trouble-shooting for many months now.  We're now on Release 2007 with no change.  When we run the Billing Notices, print them and select to clear them, they don't always clear. This means that the next time we print them we get the last batch of bills also.  Luckily, we've got one person doing this for all of our 16 branches, so she's able to remember the duplicates.  This does NOT happen every time she clears, but seems to happen about every 4 times or so.  Has anyone else had this problem with Notices not clearing?  I had a call open with III months ago about it and they were unable to "replicate" it...  Thanks for any help you might be able to offer!  Kind regards, Eeva


Eeva Stierwalt
Integrated Library System
Solutions Specialist
Information Technology
London Public Library
251 Dundas St.
London, ON  Canada  N6A 6H9
t 519.661.5100 ex 5156
f 519.663.9013
e eeva dot stierwalt at lpl dot london dot on dot ca


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