Re: [IUG] ILL Problem

["Sue E Boggs" <boggs at ups dot edu>]

We don't have the ILL module but have had the same situation with a book
checked out to an InnReach patron. You just need to call Innovative and
they can fix it.

Sue

Sue Boggs
Cataloging & Library Technician
Technical Services
Library
University of Puget Sound
1500 N. Warner St. #1021
Tacoma, WA 98416-1021
(253) 879-2667
boggs at ups dot edu
 
 > -----Original Message-----
> From: innopac-bounces at innopacusers dot org [mailto:innopac-
> bounces at innopacusers dot org] On Behalf Of Steven L. Irving
> Sent: Tuesday, June 17, 2008 10:52 AM
> To: innopac at innopacusers dot org
> Subject: [IUG] ILL Problem
> 
> I have an ILL record that was returned a long time ago but it is still
showing up on
> the patrons record.  When we type in the barcode to check it in,
Millennium checks
> the item in but then when you go back to the patrons record it is
still checked out.
> I've tried editing the record in cataloging but the changes are not
saved (no
> message why such as the record is in use or the like, just the message
"the record
> could not be updated") and with that I am stuck on what to do next.
> 
> We are on release 2007 1.0
> 
> Any suggestions?
> 
> Thank you,
> 
> Steve
> 
> Steve Irving, MLIS
> Systems/Campus Librarian
> Mohave Community College
> 1971 Jagerson Avenue
> Kingman, AZ 86409
> 
> Tel: 928.692.3008
> Fax: 928.757.0871
> Toll Free: 1.866.664.2832 X1208
> sirving at mohave dot edu<mailto:sirving at mohave dot edu>
> www.mohave.edu/library<http://www.mohave.edu/library>
> 
> "We map futures and fulfill dreams."
> 
> "A library book...is not, then, an article of mere consumption but
fairly of capital, and
> often in the case of professional men, setting out in life, is their
only capital."
> - Thomas Jefferson (1743-1826)
> P Think before you print! Please consider the environment before
printing this
> email.
> 
> 
> 
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