Re: [IUG] Teleforms-unsuccessful TNS notices

["Laurie J. Shedrick" <lshedrick at midhudson dot org>]

Our percentages seem lower.  For example yesterday about 900 calls were made
and about 50 were not successful.  The fifty seems higher than usual to me,
even.  We added two new libraries yesterday, that may have contributed. Over
time the bad data entry in the telephone field gets corrected from the
bounces.  We have an 8 line setup with 20 of our 66 libraries using it for
both hold pick up and overdue.  

Laurie J. Shedrick
Automated Systems Manager
Mid-Hudson Library System
103 Market Street
Poughkeepsie, NY 12601
lshedrick at midhudson dot org
(845) 471-6060 X 21


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Lisa Caldwell
Sent: Monday, June 16, 2008 7:04 PM
To: IUG INNOPAC List
Subject: [IUG] Teleforms-unsuccessful TNS notices

My library started using Teleforms a year ago. On average, 20% of our phone
notices become unsuccessful TNS notices. I'm curious to know whether this
percentage is much higher than what others using Teleforms are experiencing.
Any feedback would be appreciated.

Thanks,

Lisa Caldwell
Springdale Public Library
lcaldwell at springdalelibrary dot org


--- StripMime Report -- processed MIME parts ---
multipart/alternative
  text/plain (text body -- kept)
  text/html
---
--
This message was distributed through the Innovative Users Group INNOPAC list
Public replies:  INNOPAC at innopacusers dot org
Update your subscription options:
http://innopacusers.org/mailman/listinfo/innopac