Re: [IUG] Circ Overdue Notices question

[Karen Perone <peroneka at oplin dot org>]

We've had several occasions over the years where the bill was never 
produced but we got two copies of the third notice. The item record 
showed that the bill had been printed, but the date was usually a week 
earlier than it should have been. This usually happened when the item 
record was busied at the beginning of the printing process.

If I remember correctly, there is a message that appears when the 
notices are being created that says there is a busy record. At this 
point, I instructed staff to back out of printing and recreate the file. 
This was usually enough time for the record to free itself and properly 
print.

In all cases, the helpdesk was able to reset the notice counter and the 
bills printed on the next cycle.
--Karen

Cheryl Armstrong wrote:
> Hello all,
>
> Staff inform me that overdue notices that should be 2nd notices are coming
> out as 1st Overdue Notice.
> Customers are getting a first notice.  A week later, if the book has not
> been turned in, they are getting a second notice that says 1st Overdue
> Notice again.  Same for the third notice.
>
> We have not edited our notices texts so some setting is haywire.
> .
> I have checked the settings and am puzzled.    Something has been changed,
> but what?
>
> Can someone suggest a "punch list" for figuring this out?
>
> Thanks,
>
> --cheryl