[IUG] Job Opening - Library Operations Supervisor - University of Arizona Library

["Huff-Eibl, Robyn" <huffr at u dot library dot arizona dot edu>]

I apologize for the cross-posting.  Please forward to anyone who may be
interested.

Robyn Huff-Eibl
Team Leader, Access & Information Services 
University of Arizona Library, B201a
Tucson, Az 85721-0055
520-626-1409
Fax: 520-626-3787
huffr at u dot library dot arizona dot edu


LIBRARY OPERATIONS SUPERVISOR, ACCESS & INFORMATION SERVICES TEAM
THE UNIVERSITY OF ARIZONA LIBRARIES, TUCSON
JOB # 40950

DESCRIPTION OF THE POSITION:
The Library Operations Supervisor facilitates customer access to the
collections of the University of Arizona Libraries; this includes
leading, facilitating and involving team members in team planning,
setting objectives, defining expectations and problem solving. This
position empowers and holds team members accountable for participation
in Reference, Circulation and Collections Maintenance processes. This
position assists library customers with basic research needs at Library
service sites, educates customers about Library and team policies and
procedures, enforces Library policies, and supports the University of
Arizona Libraries in its mission and vision in providing excellent
customer service. This position reports to the team leader of the Access
& Information Services Team (AIST), which operates in a 24/7 environment
most of the year.

HOURS/ SCHEDULE: 40 hrs/wk; Mon.-Fri. 9 am - 6 pm, including evening and
weekend rotation  	

DUTIES AND RESPONSIBILITIES: 

Team Leadership and Staff Supervision (40%): 
*Supervises, hires, trains and directs the work of permanent and
temporary employees and student assistants. 
*Provides mentoring and coaching to permanent staff. Ensures team
members share mentoring and coaching responsibilities. Fosters an
environment in which culturally diverse people cooperate. 
*Reviews, monitors and provides performance feedback to staff. 
*Evaluates individual competencies against standards, and provides
learning opportunities to ensure performance requirements are met. 
*Understands and applies required policies and procedures related to
personnel selection, performance reviews, strategic planning and
implementing new products and services. 
*Conducts financial planning, projecting, monitoring, and develops
budgetary solutions. 
*Actively participates on AIS Leadership Team; attends All-Staffs,
Library Reports, Open Dialogues and Learning Networks. Makes clear and
convincing oral presentations. 
*Ensures team's work is performed effectively and benefits customers,
establishing and monitoring quality standards and adjusting work
schedules as needed. 
*Builds architecture to implement vision and direction; empowers and
enable team to implement that vision. 
*Initiates projects or actions, setting long and short-term goals. 

Customer Service (30%): 
*Provides basic research needs by providing information and referral
service at all service sites, including evening and weekend rotation,
including the performance of any and all associated functional work
activities. 
*Responsible for customer complaints and fines problem solving,
including negotiating fines at all sites. 
*Works to make customer needs a primary focus and develops and sustains
productive customer relationships. Readily adjusts priorities to respond
to pressing and changing client demands. 
*Provides basic needs assessment by talking to customers to determine
what they want and how satisfied they are with what they are getting. 

Team Participation and Project Management (15%): 
*Facilitates, records and participates in work team and AIS team
meetings. Ability to explore divergent thinking in a task force or
conflict context, and employing a variety of interpersonal and
problem-solving techniques to aid in the convergence of thinking in
pursuit of common values and purpose. 
*Actively participates in AIST projects or fills in for those on a
project. 
*Anticipates potential problems and institutes controls and contingency
plans to address them. Sets deadlines in a way that gets commitment from
all parties involved. 
*Participates on library-wide cross-functional teams as appointed. 
*Ability to use project management processes by developing work plans
with tasks, timeframes, milestones, resources and dependencies. 
*Updates MS Outlook email and calendar. 
*Participates in the Library's performance management system (PEMS), and
is a developmental reviewer for staff. 
*Develops networks and builds alliances collaborating across internal
and external agency boundaries to meet common objectives. 

Collection Maintenance Services (15%): 
*Shares responsibility with team for data analysis to demonstrate the
quality of team's work and to continually improve customer access. 
*Ensures data and statistical reports for work team are established and
monitored. 
*Ensures team policies and procedures are communicated and followed
including hiring and terminating employees. 
*Directs and leads continuous improvement of circulation and collection
maintenance processes. 
*Oversees and assists in the design and implementation of work team
training modules and may also train staff, temporary employees and
student assistants, including in-depth follow-up training as needed.  

MINIMUM REQUIREMENTS: 
*Bachelor's degree AND five years related library experience; 
*OR nine years related, progressively responsible library experience; 
*OR any equivalent combination of experience, training and/or education
approved by Human Resources.

ADDITIONAL MINIMUMS:  
*Demonstrated experience with leadership and supervisory skills
(specifically full-time permanent employees), including hiring,
training, evaluating performance against established competencies,
coaching, mentoring and coordinating the work of others and/or projects.

*Experience in budget management, including financial planning and
projecting, monitoring expenditures, and developing budgetary solutions.

*Demonstrated proficiency using MS Word, Excel, e-mail, and calendaring
with a larger emphasis on Excel. Demonstrated ability to pick-up and
quickly adapt to new technology. 

PREFERRED QUALIFICATIONS: 
*Demonstrated strong customer service, organizational and time
management skills.
*Ability to effectively communicate including the use of constructive
dialogue and active listening skills.
*Ability to understand and apply policies and procedures related to
personnel selection, performance reviews, strategic planning and
implementing new products and services. 
*Demonstrated ability to work in a fast-paced/multi-tasking environment
prioritizing tasks and responding positively to unanticipated changes
while exhibiting flexibility under demanding circumstances. 
*Facilitation (including skills for building sustainable agreements) and
meeting and project management skills. 
*Assesses problems using effective critical thinking, analytical and
needs assessment skills.
*Demonstrated ability to work proactively and constructively to
identify, define and solve problems with team, between teams and with
individuals on teams.
*Ability to work effectively with diverse faculty, staff and students. 
*Ability to develop networks and build alliances collaborating and
negotiating across internal and external agency boundaries to meet
common objectives (i.e., consortial, national and university-levels with
vendors and other agencies).
*Skill in interviewing customers regarding reference services and
sources. 
*Knowledge of and skill in usage of various research methodologies.
*Knowledge of issues pertaining to collections (various formats) and
stacks maintenance.
*Knowledge of library practices and procedures, including knowledge of a
variety of automated library systems (record interpretation) and
internet searching. 
*Knowledge of issues pertaining to circulation and the use of online
circulation systems. 
*Process improvement/cost and systems analysis skills. 
*Skill with Microsoft Project and Microsoft Access.

SALARY/ BENEFITS:  $41,668 annual salary plus full benefits package
including health, dental and life insurance for self and  family;
state/optional retirement; tuition reduction for employee and qualified
family members; paid vacation, sick leave and holidays; access to UA
recreation and cultural activities; and more.
As a benefits-eligible employee at the University of Arizona you receive
much more than the money you receive in your paycheck. Your rewards also
include insurance benefits, retirement plan, basic life insurance of
$15,000, and other employment-related programs. The University of
Arizona pays the full cost for many of these programs, shares the cost
with you on others, and offers some for which you pay the full cost.
Many of these programs feature pre-tax contributions, which increases
your take-home pay by decreasing your income tax liability. The budgeted
base pay for this position is $41,688, which includes $3,356 of earned
paid time off for vacation/holidays.

OPEN DATE:  05-20-08; CLOSES:  06-09-08

REQUIRED APPLICATION MATERIALS:
1.	University of Arizona Staff Application**
2.	Resume
3.	Letter of Interest; Note: Letter of Interest must describe
candidate's experience with competencies in the position summary.
**Where specified on the application, include the names and contact
information for 3 references (direct supervisors who have completed
candidate's performance evaluation).  
.
STANDARD PRE-EMPLOYMENT SCREENING:  This position is non-security
sensitive and requires a name-based criminal background check.

TO APPLY:  Go to http://www.uacareertrack.com/ and apply via The
University of Arizona's Career Track application system.  Complete the
staff application form, search for Job #40950, and be prepared to attach
a resume and letter of interest when instructed.  Be sure to include the
names and contact information for 3 employer supervisor references on
the staff application where indicated and to answer all supplemental
questions.  Application materials mailed/emailed directly to the library
will NOT be accepted.   

As an equal opportunity and affirmative action employer, the University
of Arizona recognizes the power of a diverse community and encourages
applications from individuals with varied experiences and backgrounds.
The University of Arizona is an EEO/AA Employer-M/V/D/V.