Re: [IUG] Circ Overdue Notices question

[Mary Cohen <mcohen at pvld dot org>]

Check your loan rules.  It sounds like the fields within the rules are
pointing to the wrong text number.

Mary Cohen
Palos Verdes Library District

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Cheryl Armstrong
Sent: Tuesday, May 20, 2008 3:45 PM
To: innopac at innopacusers dot org
Subject: [IUG] Circ Overdue Notices question


Hello all,

Staff inform me that overdue notices that should be 2nd notices are
coming
out as 1st Overdue Notice.
Customers are getting a first notice.  A week later, if the book has not
been turned in, they are getting a second notice that says 1st Overdue
Notice again.  Same for the third notice.

We have not edited our notices texts so some setting is haywire.
.
I have checked the settings and am puzzled.    Something has been
changed,
but what?

Can someone suggest a "punch list" for figuring this out?

Thanks,

--cheryl


Cheryl Armstrong
Systems Manager and Head of Technical Services
San Francisco Law Library
401 Van Ness Avenue, Suite 400
San Francisco, CA 94102
cheryl dot Armstrong at sfgov dot org
415-554-6832

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