[IUG] Circ Overdue Notices question

[Cheryl Armstrong <Cheryl dot Armstrong at SFGOV dot ORG>]

Hello all,

Staff inform me that overdue notices that should be 2nd notices are coming
out as 1st Overdue Notice.
Customers are getting a first notice.  A week later, if the book has not
been turned in, they are getting a second notice that says 1st Overdue
Notice again.  Same for the third notice.

We have not edited our notices texts so some setting is haywire.
.
I have checked the settings and am puzzled.    Something has been changed,
but what?

Can someone suggest a "punch list" for figuring this out?

Thanks,

--cheryl


Cheryl Armstrong
Systems Manager and Head of Technical Services
San Francisco Law Library
401 Van Ness Avenue, Suite 400
San Francisco, CA 94102
cheryl dot Armstrong at sfgov dot org
415-554-6832