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In the nearly two years that I have had control of the proxy, I have
contacted support one time. The majority of the time my questions were
answered via a search in the knowledge base. The rest of the time, our
database vendors either had posted EZProxy fixes on their websites or
had the information when I called customer service.

I have not had any software related issues with EZProxy. The computer
that we are running it on is old and that is another story.

Daniel Hoyte
Electronic Resources Technician
Chapman University Leatherby Libraries
(714) 532-7745
hoyte at chapman dot edu
AIM/Yahoo IM: chaphoyte

Q: what's tiny and yellow and very, very, dangerous?
A: a canary with the super-user password.
-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Melissa Falgout
Sent: Friday, May 16, 2008 2:23 PM
To: IUG INNOPAC List
Subject: [IUG] EZProxy and other options for Database Authentification

We are curious how many of you are using EZ proxy and if so, how
successfully?

What kinds of problems have you had are they providing good customer
service, how reliable is the service and so on...?

Also what else are people using that is a competitive product to EZ
Proxy?

Thank you for your input!



Melissa Falgout-Berube

Web Services Department

King County Library System

mfalgout at kcls dot org

425-369-3483





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