Re: [IUG] EZProxy and other options for Database Authentification

[Steven Moody <smoody at jfku dot edu>]

We have been using EZProxy since 2002.

It is a robust proxy server which was easy to set up and maintain.

Steve Zagar used to provide excellent customer service and pretty 
decent documentation.

Now that OCLC has bought him out, I have not yet experienced their 
customer service with this product.

My experience in other dealings with OCLC is that they tend to be 
slow overall, being so big.  You sometimes have to be persistent.

Although Steve Zagar had previously offered unlimited updates with a 
single purchase, it looks like OCLC will be charging for updates and 
other extensions of service.

Overall, an excellent product - we'll have to see how OCLC handles it.

Steve


At 02:23 PM 5/16/2008, you wrote:
> We are curious how many of you are using EZ proxy and if so, how
> successfully?
>
> What kinds of problems have you had are they providing good customer
> service, how reliable is the service and so on...?
>
> Also what else are people using that is a competitive product to EZ
> Proxy?
>
> Thank you for your input!
>
>
>
> Melissa Falgout-Berube
>
> Web Services Department
>
> King County Library System
>
> mfalgout at kcls dot org
>
> 425-369-3483
>
>
>
>
>
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Steven Moody
Library Systems Manager
Fisher Library
John F. Kennedy University
100 Ellinwood Way
Pleasant Hill, CA 94523
925-969-3110  

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