Re: [IUG] JSTOR and WAM

["Helwig, Ruth M." <helwi1rm at cmich dot edu>]

We had the same problem and were also told it related to the popup
blocker.  In our case, changing the popup setting resolved the problem. 

Ruth Helwig
Systems Librarian and Education Bibliographer
Park Library 305
Central Michigan University
Mt Pleasant MI 48859
Phone: 989-774-2404
Fax: 989-774-2179
helwi1rm at cmich dot edu

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Nathan Schwartz
Sent: Tuesday, April 15, 2008 11:08 AM
To: IUG INNOPAC List
Subject: Re: [IUG] JSTOR and WAM

We were experiencing the same problem too. After further examination and

a call to JStor I found that the problem did not happen in IE 6 , IE 7, 
Opera 9.27 or Safari 3, but in Firefox 2.0013. JStor suggested it was a 
popup blocker, but I had the Firefox popup blocker turned off. To work 
around this problem right click on the PDF link and open in new window, 
then right click and save the actual PDF to your computer.

I also found a second solution. Open Acrobat Reader and uncheck "Display

PDF in browser" ( Open Acrobat ->Edit -> Preferences -> Internet ->). 
This will cause any PDF to prompt the user to open the PDF with Acrobat 
(which will work fine) or save the PDF on the computer.

Blessings

Nathan Schwartz M.S.I.S. 
Electronic Resources / Reference Librarian
Jackson Library 
Indiana Wesleyan University
765-677-2181



Bradbeer, Gayle wrote:
> We are also having problems accessing JStor PDFs from both on and off
> campus.  
>
> Students get the error message, "File is damaged and could not be
> repaired." when attempting to view/load PDFs.  When we reported this
> concern to JStor they indicated "The error message you have received
> generally means that the download was timed-out. This could be due to
a
> slow internet connection or a large download size. Many times,
articles
> with images contained in them will time out the download."  
>
> However this has happened on campus in the library to reference folk
as
> well as off where we have a minimum of a T1 connection.  Is there some
> timeout built into the rewrite proxy process that we could adjust?
>
> Gayle
>
> ****
> Gayle E. Bradbeer
> Distance Support Librarian
> Auraria Library (http://library.auraria.edu/)
> An academic library serving UCD, MSCD & CCD
> 1100 Lawrence Street, Denver, CO 80204-2095
> Phone: 303-556-2791  Fax: 303-556-3528
> gayle dot bradbeer at auraria dot edu
> ****
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Tomlinson,
Andrea
> Sent: Tuesday, April 15, 2008 7:14 AM
> To: IUG INNOPAC List
> Subject: Re: [IUG] JSTOR and WAM
>
> It looks like both in our case.
> Andrea 
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Michael
VanHouten
> Sent: Tuesday, April 15, 2008 9:00 AM
> To: innopac at innopacusers dot org
> Subject: Re: [IUG] JSTOR and WAM
>
> Hi Andrea -
>  
> Are your problems occurring on campus or off campus? I just tested,
and
> our on campus access through WAM is working fine.
>  
> Mike
>  
> Michael Van Houten
> Associate Director of Libraries and Head
>      of Public Services
> Stockwell-Mudd Libraries
> Albion College
> 602 E. Cass St.
> Albion, MI 49224
> 517-629-0382
> mvanhouten at albion dot edu 
>
>
> "The irony of the Information Age is that it has given new
> respectability to uninformed opinion." 
> John Lawton, speaking to the American Association of Broadcast
> Journalists in 1995
>
>   
>>>> On 4/15/2008 at 8:28 AM, in message
>>>>         
> <31D71F8D071A864FAECC17ECFEDDCC52018952EA at magnesium dot chf dot org>,
> "Tomlinson, Andrea" <AndreaT at chemheritage dot org> wrote:
> Is anyone else having trouble accessing JSTOR via WAM since the new
> platform change?  Our patrons are getting a bad gateway message when
> they try to access JSTOR.  Any help is appreciated.
>
> Andrea Tomlinson
> Technical Services Manager
> Othmer Library of Chemical History
> 315 Chestnut Street
> Philadelphia PA 19106
> andreat at chemheritage dot org
> 215-873-8257
> Fax 215-629-5257  
>
> Please visit our Web site:  www.chemheritage.org Tune in to our
podcast:
> Distillations Check out our blogs: The Periodic Tabloid and The
> Collective Voice 
>
>
>
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