Re: [IUG] JSTOR and WAM

["Bradbeer, Gayle" <Gayle dot Bradbeer at auraria dot edu>]

We are also having problems accessing JStor PDFs from both on and off
campus.  

Students get the error message, "File is damaged and could not be
repaired." when attempting to view/load PDFs.  When we reported this
concern to JStor they indicated "The error message you have received
generally means that the download was timed-out. This could be due to a
slow internet connection or a large download size. Many times, articles
with images contained in them will time out the download."  

However this has happened on campus in the library to reference folk as
well as off where we have a minimum of a T1 connection.  Is there some
timeout built into the rewrite proxy process that we could adjust?

Gayle

****
Gayle E. Bradbeer
Distance Support Librarian
Auraria Library (http://library.auraria.edu/)
An academic library serving UCD, MSCD & CCD
1100 Lawrence Street, Denver, CO 80204-2095
Phone: 303-556-2791  Fax: 303-556-3528
gayle dot bradbeer at auraria dot edu
****

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Tomlinson, Andrea
Sent: Tuesday, April 15, 2008 7:14 AM
To: IUG INNOPAC List
Subject: Re: [IUG] JSTOR and WAM

It looks like both in our case.
Andrea 

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Michael VanHouten
Sent: Tuesday, April 15, 2008 9:00 AM
To: innopac at innopacusers dot org
Subject: Re: [IUG] JSTOR and WAM

Hi Andrea -
 
Are your problems occurring on campus or off campus? I just tested, and
our on campus access through WAM is working fine.
 
Mike
 
Michael Van Houten
Associate Director of Libraries and Head
     of Public Services
Stockwell-Mudd Libraries
Albion College
602 E. Cass St.
Albion, MI 49224
517-629-0382
mvanhouten at albion dot edu 


"The irony of the Information Age is that it has given new
respectability to uninformed opinion." 
John Lawton, speaking to the American Association of Broadcast
Journalists in 1995

>>> On 4/15/2008 at 8:28 AM, in message
<31D71F8D071A864FAECC17ECFEDDCC52018952EA at magnesium dot chf dot org>,
"Tomlinson, Andrea" <AndreaT at chemheritage dot org> wrote:
Is anyone else having trouble accessing JSTOR via WAM since the new
platform change?  Our patrons are getting a bad gateway message when
they try to access JSTOR.  Any help is appreciated.

Andrea Tomlinson
Technical Services Manager
Othmer Library of Chemical History
315 Chestnut Street
Philadelphia PA 19106
andreat at chemheritage dot org
215-873-8257
Fax 215-629-5257  

Please visit our Web site:  www.chemheritage.org Tune in to our podcast:
Distillations Check out our blogs: The Periodic Tabloid and The
Collective Voice 



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