Re: [IUG] Teleforms and Interrupt Messages

["Steve Heser" <Steve dot Heser at mcfls dot org>]

Hi Phil,

We did see this happen on our Teleforms machine over a year ago and we
were able to resolve the problem with the help of Innovative and my own
selfish desire not to be beaten by a XP computer with a telephony card.

I think it's important to note that you will always have Interrupt codes
to deal with on Teleforms --that was something Rob from III pointed out
to me.  We just saw an inordinate amount of legit patrons getting these
codes, and our solution worked for them and they are now getting their
notices.

I've sent you a more thorough list illustrating what we did.  I'll
gladly share this with others on the list, but it requires a change to
specific tones within your tone table through the Accucall utility. This
is like changing your computer registry and should be done in
conjunction with the Helpdesk.

Hope this helps!

Steve Heser
Library Systems Administrator
Milwaukee County Federated Library System
414.286.5934
steve dot heser at mcfls dot org
 
 
-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Phil Shirley
Sent: Tuesday, April 08, 2008 11:31 AM
To: IUG INNOPAC List
Subject: [IUG] Teleforms and Interrupt Messages

Has any of you Teleforms customers seen this problem, and if so can you 
shed some light on it and/or tell me whether there was a fix for it?

We went live with Teleforms recently and some of our calls go to status 
"incomplete" with result "interrupt".  A lot of these patrons receive 
successful calls and the occasional "interrupt", but at least one patron

gets "interrupt" for every single call.  She says it happens this way, 
and I heard it do it one time:  Her phone rings and her caller ID says 
it's us; she picks up the phone and says "hello" and she hears nothing; 
the time I saw & heard it happen on the Teleforms machine, as soon as 
she said "hello" the call disconnected and the status and result got set

to "incomplete" and "interrupt".  I didn't hear any tones that could 
have caused that.

I saw in the archive that someone in Milwaukee reported this problem in 
2006 but I didn't see anything about a solution.

Thanks for any help you can give me.

Phil
-- 

Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org

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