[IUG] Teleforms and Interrupt Messages

[Phil Shirley <pshirley at cuyahogafallslibrary dot org>]

Has any of you Teleforms customers seen this problem, and if so can you 
shed some light on it and/or tell me whether there was a fix for it?

We went live with Teleforms recently and some of our calls go to status 
"incomplete" with result "interrupt".  A lot of these patrons receive 
successful calls and the occasional "interrupt", but at least one patron 
gets "interrupt" for every single call.  She says it happens this way, 
and I heard it do it one time:  Her phone rings and her caller ID says 
it's us; she picks up the phone and says "hello" and she hears nothing; 
the time I saw & heard it happen on the Teleforms machine, as soon as 
she said "hello" the call disconnected and the status and result got set 
to "incomplete" and "interrupt".  I didn't hear any tones that could 
have caused that.

I saw in the archive that someone in Milwaukee reported this problem in 
2006 but I didn't see anything about a solution.

Thanks for any help you can give me.

Phil
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Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org

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