[IUG] Teleforms and Interrupt Messages
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Has any of you Teleforms customers seen this problem, and if so can you
shed some light on it and/or tell me whether there was a fix for it?
We went live with Teleforms recently and some of our calls go to status
"incomplete" with result "interrupt". A lot of these patrons receive
successful calls and the occasional "interrupt", but at least one patron
gets "interrupt" for every single call. She says it happens this way,
and I heard it do it one time: Her phone rings and her caller ID says
it's us; she picks up the phone and says "hello" and she hears nothing;
the time I saw & heard it happen on the Teleforms machine, as soon as
she said "hello" the call disconnected and the status and result got set
to "incomplete" and "interrupt". I didn't hear any tones that could
have caused that.
I saw in the archive that someone in Milwaukee reported this problem in
2006 but I didn't see anything about a solution.
Thanks for any help you can give me.
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org
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