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Hello,
We're looking for some feedback from libraries who have added PINs to
the WebOPAC. Currently we use the last name and barcode to authenticate.
We are looking to change to a name, barcode, PIN combination.
Is there a way to test this on the staging port before we switch the
live port's authentication?
What have your experiences been with lost or forgotten pins?
Is there staff intervention required to reset pins, and if so, what have
been your experiences? What procedures do you have in place if someone
calls or emails because they are unable to get onto their account
because of a PIN mismatch?
Thanks in advance.
---------------------------------
Janice Painter
Manager, Access Services
Princeton Public Library
65 Witherspoon St.
Princeton, NJ 08542
email: jpainter at princetonlibrary dot org
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