Re: [IUG] Too many renewals

["Bob Pruyn" <mlnbob at minlib dot net>]

      At one time we had an open ticket for a similar problem.
The Help Desk told us the typical cause is a misconfigured item
template - one that has the "Number of Renewals" already populated
at the time of item creation.   Since then, we have stumbled upon
another possible reason; some patrons who access their My Millenium
had created a very weird cookie which renewed all their items, simply
by logging into their account.  Good luck tracking down your scenario.
                  Bob Pruyn - Minuteman Library Network

-----Original Message-----
From: "Connie Keller" <keller at elon dot edu>
To: <INNOPAC at innopacusers dot org>
Date: Mon, 14 Jan 2008 11:22:10 -0500
Subject: [IUG] Too many renewals

> We're getting the message "too many renewals" the first time  someone
> wants to renew an item they have check out...the items are not overdue.
> This is happening at the circulation desks and in My Millennium.  Our
> maximum number of renewals set to 3 and above in our loan rules.  Has
> anyone else experienced this?   Looking at page #100066, the time
> remaining B4 renewals is set above 0 in all rules.  This is happening
> more and more often as time goes by. 
> 
> Thanks,
> 
> Connie
> 
> 
> 
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