[IUG] Patron requests on newly added itype

[Nancy Helmick <helmick dot 1 at osu dot edu>]

Folks,

Please help me find what I know is probably a very simple fix -- I'm 
just not remembering some little detail, I am sure.

We added a new item type which we want to be requestable by 
patrons.  I've added it to the rule determiner table and tested to 
know it works at least to the degree that staff can check the items 
out correctly.  I've checked the request rules to be sure there's 
nothing there that would prohibit holds.  I've reviewed both the OPAC 
and Circ system options to be sure it doesn't need to be added 
there.  Still, although the staff can place holds on these items for 
patrons, patrons themselves are unable to place holds in the 
OPAC.  The screen reports that the hold was placed successfully and 
they can pick the item up at the designated pick up location, but the 
request never appears in the patron record as a hold.  I have 
verified that holds are working for all other types of items -- only 
holds for the items coded with the new itype are not working.

What step might I have missed in this set up?

TIA.
--Nancy


Nancy L Helmick
Library Catalog System Manager
The Ohio State University Libraries
5856 Ackerman Library
600 Ackerman Road
Columbus OH 43202

helmick dot 1 at osu dot edu
614-688-3512
614-292-7859 (fax)