Re: [IUG] Logging in multple times to My Account

["Leo Papa" <papal at cantonpl dot org>]

In our experience with Internet Explorer, this behavior (being kicked out
of MyMillennium when renewing) also occurs when Content Advisor is
enabled.

Leo
-- 
Technology Department Head
Canton Public Library
papal at cantonpl dot org
v 734 397-0999 x1207
f 734 397-1130

Steve Sowder wrote:
> Just a wild guess but it sounds like the frustrated patrons don't have
> cookies turned on.
>
> Steve
> sowder at andrew dot edu
>
> Dawn Kovacs wrote:
>> Hello,
>>
>> I was wondering if anyone else has had patron reports of trouble using
>> the "my account" portion of the catalog.  They can get into their
>> accounts, but when they try to renew they are kicked out and asked to
>> log in again.  Once in their account, if they search the catalog and
>> place a hold or if they modify their personal information, they are
>> kicked out asked to log in again.  It's happening to a small, but very
>> frustrated, group of patrons.
>>
>> When there is a problem it seems to happen with MSIE, but not all MSIE
>> users experience this.  It does not happen with Firefox.  It does not
>> happen on our public workstations where we use PWB.  We've been able to
>> recreate the problem on some staff PCs in the library, but we're unable
>> to figure out what is causing it.  We're using Windows XP in the library
>> and so are most patrons that experience this.  But not all XP users have
>> this problem, and we can't recreate it on all staff PCs.
>>
>> It started happening after we moved to WebPacPro last September.  We're
>> running version 2006 1.2.
>>
>> Any ideas??
>>
>> Thanks!
>>
>> Dawn Kovacs
>> Head of Technical Services
>> Wheaton Public Library
>> Wheaton, IL
>>
>>
>>
>>
>> --
>> This message was distributed through the Innovative Users Group INNOPAC
>> list
>> Public replies:  INNOPAC at innopacusers dot org
>> Update your subscription options:
>> http://innopacusers.org/mailman/listinfo/innopac
>>
>>
>>
>
> --
> This message was distributed through the Innovative Users Group INNOPAC
> list
> Public replies:  INNOPAC at innopacusers dot org
> Update your subscription options:
> http://innopacusers.org/mailman/listinfo/innopac
>