Re: [IUG] Logging into MyMillennium (/patroninfo) Freezing Browser

[Heather Parker <hparker at alliant dot edu>]

Has she tried using another browser like Firefox???

Heather in San Diego

-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Pruntel,Alison
Sent: Tuesday, December 18, 2007 7:09 AM
To: innopac at innopacusers dot org
Subject: [IUG] Logging into MyMillennium (/patroninfo) Freezing Browser

Hi all,



I have a patron who says that when she tries to log in to her account to
place holds, etc., her browser (IE 7) freezes up. She doesn't even get
to the page (pverify_web) to enter in her name, library card and PIN.
She freezes as soon as she clicks on the Log in to your account link on
our OPAC (http://innopac.fauquiercounty.gov/). She's the only person who
has reported this to me. Her operating system is Windows Vista Home
Premium. I've already mentioned having to enable cookies, etc. Has
anyone else encountered this problem?



Thanks much,



Alison Pruntel
Electronic Resources Librarian
Fauquier County Public Library
11 Winchester Street
Warrenton, VA 20186
540.349.2770
http://library.fauquiercounty.gov
http://fcpleresources.blogspot.com/





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