Re: [IUG] Logging into MyMillennium (/patroninfo) Freezing Browser

[Josh Stompro <stomproj at larl dot org>]

I have seen reports of this also, the same exact problem.  Nothing 
happens when this patron clicks on the login link. 

I had her try firefox, and that showed the same behavior.

I had her turn off some of the Norton Internet protection suite 
features, but that didn't seem to help, although I am still suspecting 
them. I'm hesitant to ask her to totally remove the Norton suite since 
the library really has nothing to do with supporting her computer.  I'm 
still working on getting this resolved, but I'm not too hopeful since I 
don't personally have a machine with the problem to work on.
Josh


Pruntel,Alison wrote:
> Hi all,
>
>  
>
> I have a patron who says that when she tries to log in to her account to
> place holds, etc., her browser (IE 7) freezes up. She doesn't even get
> to the page (pverify_web) to enter in her name, library card and PIN.
> She freezes as soon as she clicks on the Log in to your account link on
> our OPAC (http://innopac.fauquiercounty.gov/). She's the only person who
> has reported this to me. Her operating system is Windows Vista Home
> Premium. I've already mentioned having to enable cookies, etc. Has
> anyone else encountered this problem? 
>
>  
>
> Thanks much,
>
>  
>
> Alison Pruntel 
> Electronic Resources Librarian 
> Fauquier County Public Library 
> 11 Winchester Street 
> Warrenton, VA 20186 
> 540.349.2770 
> http://library.fauquiercounty.gov 
> http://fcpleresources.blogspot.com/ 
>
>  
>
>
>
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