[IUG] Logging into MyMillennium (/patroninfo) Freezing Browser

["Pruntel,Alison" <Alison dot Pruntel at fauquiercounty dot gov>]

Hi all,

 

I have a patron who says that when she tries to log in to her account to
place holds, etc., her browser (IE 7) freezes up. She doesn't even get
to the page (pverify_web) to enter in her name, library card and PIN.
She freezes as soon as she clicks on the Log in to your account link on
our OPAC (http://innopac.fauquiercounty.gov/). She's the only person who
has reported this to me. Her operating system is Windows Vista Home
Premium. I've already mentioned having to enable cookies, etc. Has
anyone else encountered this problem? 

 

Thanks much,

 

Alison Pruntel 
Electronic Resources Librarian 
Fauquier County Public Library 
11 Winchester Street 
Warrenton, VA 20186 
540.349.2770 
http://library.fauquiercounty.gov 
http://fcpleresources.blogspot.com/ 

 



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