Re: [IUG] Reserves

[Rebecca Fulweiler <rfulweil at suffolk dot edu>]

Thanks, Lisa. I should have been clearer. I am talking about Course Reserves not holds. I am suspicious of "operator error", maybe the books were never actually put on reserve, but the Circulation staff swears they were. I don't think these books fell off reserve but strange things do happen!
Becky

___________________
Becky Fulweiler
Sawyer Library
Suffolk University
8 Ashburton Place
Boston, MA 02108
Phone: 617 573 8541
Fax: 617 573 8756


---- Original message ----
>Date: Fri, 14 Dec 2007 08:20:50 +0900
>From: "Lisa BILLINGHAM" <l dot billingham at ecu dot edu dot au>  
>Subject: Re: [IUG] Reserves  
>To: "IUG INNOPAC List" <innopac at innopacusers dot org>
>
>Hi Becky and Said
>
>We have experienced books not clearing when we clear the hold shelf as
>well at ECU. I have reported this to the Helpdesk several times, and I
>agree it is very difficult to provide the 'examples' which they request.
>
>Kind regards
>
>Lisa Billingham
>Systems Librarian
>Building 31
>Edith Cowan University
>100 Joondalup Drive
>Joondalup
>WA 6027
>
>Phone (08) 6304 3807
>Fax (08) 6304 5999
>E-mail: l dot billingham at ecu dot edu dot au
>
>
>        * 
>        @ 
>       %$& 
>      *R*A* 
>      %CH at * 
>    <*I~!&#L%> 
>   +#$ at %T(&$ at %+ 
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> 
>
>-----Original Message-----
>From: innopac-bounces at innopacusers dot org
>[mailto:innopac-bounces at innopacusers dot org] On Behalf Of said shafik
>Sent: Thursday, 13 December 2007 10:06 PM
>To: IUG INNOPAC List
>Subject: Re: [IUG] Reserves
>
> 
>Hi Becky,
> 
>We have reported similar issues to Help Desk:
>1. Sometimes books do not "clear" when you clear the Hold Shelf and end
>up sitting there for way too long.
>2. Sometimes a book "clears" the same day it was put on the hold shelf.
>3. Sometimes a book "clears" days after it has expired.  This one was
>specifically an EZBorrow book that had been returned over a week prior.
> 
>The problem here is we have been asked by Help Desk to provide "proves
>or examples" of every issue. How can we provide such a thing when it is
>hard to capture it? We do not know when it happens, we do not know how
>to redo it so we can take screen shots of it?  
> 
> 
> 
> 
>Said Shafik Library Systems Manager Drexel University Libraries
>Philadelphia, PA 19104-2875 Phone: 215.895.1832 Fax: 215.895.2070
>http://www.library.drexel.edu ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>> From: rfulweil at suffolk dot edu> To: innopac at innopacusers dot org> Date: Wed, 
>> 12 Dec 2007 17:07:37 -0500> Subject: [IUG] Reserves> > We have been 
>> having issues recently with books that every one in Circulation> 
>> swears were on reserve earlier in the semester, and now they say, no 
>> longer> are. Everyone denies taking them off the "normal" way. > Has 
>> anyone else had this happen to them?> Becky> > 
>> ______________________________________> Becky Fulweiler> Assistant 
>> Director, Technical Services> Sawyer Library> Suffolk University> 8 
>> Ashburton Place> Boston, MA 02108> > Phone 617 573 8541> Fax 617 573 
>> 8756 > > > > --> This message was distributed through the Innovative 
>> Users Group INNOPAC list> Public replies: INNOPAC at innopacusers dot org> 
>> Update your subscription options: 
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