Re: [IUG] Problem with notices

["Wylie Ackerman" <wyliea at dpls dot lib dot or dot us>]

We've had a handful of patrons who have reported this type of problem.
They usually recieve the hold cancellation email, but never received the
hold pickup email message.

I haven't been able to find any logs or reports within Millennium to
help with troubleshooting.  For these patrons, our mail logs don't show
any attempt to send the hold pickup email (but I can see successfully
sent messages on the dates for the hold cancellations), so I'm assuming
the problem is within Millennium and the notice generation.  I'd
appreciate it if you shared anything you learn regarding this problem.


Wylie Ackerman
eServices Manager
Deschutes Public Library
541-312-1042
www.dpls.lib.or.us
wyliea at dpls dot lib dot or dot us

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Alan Hagyard
Sent: Thursday, October 18, 2007 7:45 AM
To: IUG INNOPAC List
Subject: [IUG] Problem with notices

I sent this to III but don't expect a quick resolution.

Has anyone encountered this:

======================================
I have two holds that went to the hold shelf yesterday.

We run "Hold pickup only" email notices as "Auto Notices" daily.
The notices ran at 5AM  as expected.

I did NOT receive either notice.

We also CC notices to another email address, and the CC file does not
contain either notice to me (it does contain other notices).
======================================
My record HAS an email address and is set to  "- NO PREFERENCE"

Other staff in the office have been seeing this lack of notices, but we
were having other emails problems and attributed it to that, but this
case is pretty well documented.

Thanks.

  --Alan Hagyard
    Libraries Online


--- StripMime Report -- processed MIME parts --- multipart/alternative
  text/plain (text body -- kept)
  text/html
---
--
This message was distributed through the Innovative Users Group INNOPAC
list Public replies:  INNOPAC at innopacusers dot org Update your subscription
options: http://innopacusers.org/mailman/listinfo/innopac