Re: [IUG] Other problems

["Wylie Ackerman" <wyliea at dpls dot lib dot or dot us>]

If you've verified that isn't a DNS issue (the people at the problem
networks are getting the correct address), then it sounds to me like it
coulb be some type of routing issue since you recently changed/modified
your network.  However, the first thing I would check is the Network
Access settings on your Millennium server (if you haven't already).  If
those are correct and/or that doesn't resolve the problem, you might
want to verify that your Millennium server can access a host on one of
the problem networks.

Can you run a traceroute to a host at one of the problem networks from
your Millennium server (or can you ping one)?  Can you do the same for a
site like www.google.com or www.iii.com?



Wylie Ackerman
eServices Manager
Deschutes Public Library
541-312-1042
www.dpls.lib.or.us
wyliea at dpls dot lib dot or dot us

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Michael Widner
Sent: Wednesday, September 26, 2007 5:56 AM
To: innopac at innopacusers dot org
Subject: [IUG] Other problems

We are having perhaps the weirdest thing happen to us....
 
We just switched to a new network and moved all of our servers over to
this new network with new IP addresses etc.  After III switched we were
no longer able to access Millennium.  However, somewhere in our profile,
they changed the host name to the IP address and we were able to get
back in.
 
However, after that was fixed, we are finding out that "some" people
cannot access our catalog web page.  This seems to be more than a DNS
problem since some people can do so, especially from areas further from
our central site.
It involves more than just one ISP.
 
We can access everything from within our network and everything EXCEPT
the catalog from SOME places outside the network.  To give an example,
we have a Comcast Internet connection in the library for use by patrons
who want to use wireless.  They cannot access the catalog.  Yet, another
Comcast user, 30 miles away, is able to access it.
 

We can see the requests coming through our firewall and hitting the III
server, but the patron gets a timeout error.  Those having the problem
with the catalog are also unable to telnet. (an employee).  They ARE
able to reach all of our other servers without a hitch...
 

Anyone?
 
Michael Widner
Collier County Public Library
Naples, Fl.
 


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