Re: [IUG] Collection Agency question

["Melisse Hypponen" <mhypponen at scgov dot net>]

Hi Jamen:
 
We use the same software and I believe the answer is yes it can. 
 
What we did was create a special ptype  (we call ours "Prior to
Unique")
 
That way if a patron has spoken with us and is working on paying down
their fines, etc and doesn't want to get sent to UM, we change them to
that special ptype and add it into our settings as ptypes to exclude
until they are clear.
 
That way, they don't get sent to UM unless they quit paying down their
fines, etc. via a payment plan.
 
Also, if they don't live up to their part of the bargain with the
payment plan, it's very easy to send them to UM.
 
All we have to do is do a create list on this ptype, check to see if
they are abiding by the rules and if not, we change the ptype to a
non-excluded one and then they get sent to the Collection Agency.
 
Hope this helps.
 
 
 
Melisse Hypponen
III System Administrator
Sarasota County Library System
941-861-1173
941-650-2105 cell
 
"I have not failed. I've just found 10,000 ways that won't work"
- Thomas Edison


>>> Jamen dot McGranahan at nashville dot gov 07/25/07 3:02 PM >>>

Using Release 2006 v. 1.2

I have a "Unique" situation here that I am trying to resolve, but not
sure that it is possible.  We use the Millennium Collection Agency
module to send users to Unique after a patron has been billed for 45
days.  Last week, however, we had a patron who has a billed item on
her
account, but because it was still less than the minimum amount ($20),
she was not sent to the Collection Agency (and in fact, she's been
paying on it a little at a time).  But she got another item that got
billed to her that increased her fine amount to $96 - and two days
later
when our Collection Agency report ran, it added her to the report.  

What we were wondering is this: Can the system record the date when
the
fine occurred that placed it over the $20 maximum and then 45 days
after
that, be sent to the Collection Agency?  I'm not seeing anything in
the
documentation about it - and in fact, what I am reading tells me no
unless we use the FINES ONLY configuration.  But I don't think that
would help with this particular patron's situation since it does
involved overdue items.  

Any help in figuring out this puzzle will be greatly appreciated!
Thanks!

Jamen McGranahan
Library Automation Specialist
Nashville Public Library
Nashville, TN  
(615) 862-5726
Jamen dot McGranahan at nashville dot gov


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