Re: [IUG] Patron self-registration (what happens upon error)

[Victor Zuniga <vzuniga at westervillelibrary dot org>]

Hi Phil,


We are experiencing the same issue here at Westerville. A message will be a
nice way to let patrons know something did not go through (not to mention
standards...)

-Victor




On 3/20/07 6:14 PM, "Philip Youngholm" <pyoungholm at marinet dot info> wrote:

> We're about to implement patron self-registration in Release 2006.
> 
> We've found that if the form is rejected by the server (for instance,
> because it fails the server-side email address validation, or the system
> finds a duplicate patron record), the patron receives no indication of
> that.  The form is just re-displayed, and there is no error message.
> 
> Obviously, in this circumstance, we'd like some kind of message, such as
> "We're sorry, but we can't complete your registration online.  Please
> contact the library for assistance."  A more specific message or an
> error code that the patron could give staff indicating the exact reason
> for rejection would be nice too, but we're not foolish enough to expect
> that.
> 
> Do other libraries with patron self-registration experience this, or did
> we miss something while setting it up?
> 
> I have had a call open with Innovative for three months on this.
> 
> Note that this doesn't have anything to do with client-side (JavaScript)
> validation, or (apparently) the known issue that is being fixed in
> Release 2006 1.3.
> 
> Phil Youngholm
> MARINet
> www.marinet.info
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