[IUG] Patron self-registration (what happens upon error)

[Philip Youngholm <pyoungholm at marinet dot info>]

We're about to implement patron self-registration in Release 2006.

We've found that if the form is rejected by the server (for instance, 
because it fails the server-side email address validation, or the system 
finds a duplicate patron record), the patron receives no indication of 
that.  The form is just re-displayed, and there is no error message.

Obviously, in this circumstance, we'd like some kind of message, such as 
"We're sorry, but we can't complete your registration online.  Please 
contact the library for assistance."  A more specific message or an 
error code that the patron could give staff indicating the exact reason 
for rejection would be nice too, but we're not foolish enough to expect 
that.

Do other libraries with patron self-registration experience this, or did 
we miss something while setting it up?

I have had a call open with Innovative for three months on this.

Note that this doesn't have anything to do with client-side (JavaScript) 
validation, or (apparently) the known issue that is being fixed in 
Release 2006 1.3.

Phil Youngholm
MARINet
www.marinet.info