RE: [IUG] ILL module with multiple pickup locations

["Carol Gyger" <cgyger at fcgov dot com>]

Look at http://innovativeusers.org/list/archives/2006/msg02337.html 

Hope this helps.

Carol

Carol Gyger
Systems Administrator
Fort Collins Public Library
201 Peterson St.
Fort Collins CO  80524
(970)221-6716
cgyger at fcgov dot com

>>> "Stokes Lauren P." <stokesl at lvccld dot org> 2/8/2007 12:12 PM >>>
It is a big issue with us. In the notice we tell them to wait 2-3 days
for the item to reach their pickup location and to call first to confirm
the item is there.  Most patrons read the notice, others don't and show
up 30 minutes later, especially if they have email notices.  Circ staff
are then not happy and they can't seem to figure out how to view the
virtual record, even after training.

The only suggestion I was able to give them, is we setup OCLC so the
items are sent directly to the pickup location and they receive and
return them in both OCLC and III.  Needless to say, I had no takers. 

Lauren Stokes
Virtual Library Manager
Las Vegas-Clark County Library District
stokesl at lvccld dot org 
702.507.3414



-----Original Message-----
From: innopac-bounces at innopacusers dot org 
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Jennifer Reaves
Sent: Wednesday, February 07, 2007 7:56 AM
To: innopac at innopacusers dot org 
Subject: [IUG] ILL module with multiple pickup locations


Is anyone using the ILL module with multiple pickup locations?  Our
problem is that immediately upon receiving an item the notice is queued.
It takes at least a day and usually longer for the item to transfer to
the pickup location.  By that time the customer has had a call and is
expecting the book at the designated branch.  Has anyone come up with a
work around for this?
 
Thanks in advance for you assistance.
 
 
 
Jennifer Reaves
Technical Services Librarian
Denton Public Library 
Denton, Texas 
940.349.8772
jreaves at cityofdenton dot com 



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