RE: [IUG] Using "View Holds" on a regular basis

["Joan Kranich" <jkranich at cwmars dot org>]

Hi,

C/W MARS libraries also use View Holds to identify problem holds and to
make sure patrons' holds are being filled.  It is a helpful tool to
identify titles with many holds and sometimes for identifying patrons
with multiple holds on the same title.

We have requested enhancements for View Holds.  We would like the
ability to modify, transfer, or cancel the hold from View Holds.  We
would like to be able to download the data to a spreadsheet.

Joan Kranich
Member Services Supervisor, C/W MARS
508-755-3323 ext. 21
jkranich at cwmars dot org

-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Kathy Setter
Sent: Monday, January 29, 2007 1:15 PM
To: IUG INNOPAC List
Subject: Re: [IUG] Using "View Holds" on a regular basis

We ask our libraries to look at View Holds at least weekly, more often
if 
they have long holds lists.

We use it to look for "stuck" holds - something that has an available
status 
that has a request date of more than a week ago.  This indicates a
breakdown 
somewhere; either a paging slip wasn't generated, it was lost, the item 
itself is missing and the hold wasn't transferred, or any other number
of 
possible problems.  So for good patron service we track these down and
get 
them moving again so the patron can receive their item.

We also use it to see if more copies of something should be ordered.  We

have a recommendation that if more than 5 of a library's patrons are
waiting 
for the same item another copy should be purchased.  Now that all the 
columns in the View Holds report are sortable it's an easy thing to do. 
(Purchase alerts are totally useless in a consortium environment.)

Kathy Setter



Kathy Setter
MORE Database Manager and Trainer
www.more.lib.wi.us
Indianhead Federated Library System
1538 Truax Blvd
Eau Claire  WI  54703
(715) 839-5082  ext. 11
Cell: (715) 222-3204
setter at ifls dot lib dot wi dot us

----- Original Message ----- 
From: "Sharon Douglas" <douglass at larl dot org>
To: <innopac at innopacusers dot org>
Sent: Friday, January 26, 2007 9:05 AM
Subject: [IUG] Using "View Holds" on a regular basis


> Hi,
>
> How many of you have incorporated the "View Holds" function into your 
> daily routine? Or weekly, or monthly.
>
> I'd like to ask staff to begin using this function on a regular basis.
>
> -- 
> Sharon Douglas
> Lake Agassiz Regional Library - Automation Supervisor
> douglass at larl dot org       218-233-3757 #138       www.larl.org
> Imagine all possibilities  *  Explore the world  *  Awaken your mind
>
> --
> This message was distributed through the Innovative Users Group
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