RE: [IUG] Renewal Issues on Release 2006

[Steve Heser <Steve dot Heser at mcfls dot org>]

Thanks to all who have responded.  We've decided not to use courtesy
notices, and I don't think they've gotten the "Too soon to renew" message
(but I will ask staff to see if that's connected in some way).

One staff member reported "Everything comes up correctly, they click to
renew item and the screen just blinks but doesn't renew the item."  I guess
that could mean they are just not paying attention to the message.  But then
the same patron shows up within the library the same day, steps up to an
OPAC station and renews the item, no problem.

III thinks (just as you reported, Val) that they simply do not have
javascript enabled at home.  I guess that's possible, but I just find the
confluence of all these reports very suspicious.  

It sounds like some of you have put in a lot of time on this one all ready.
I would be curious to know what server make/model and what OS platform you
are using.  Thanks.

Steve Heser
Library Systems Administrator
Milwaukee County Federated Library System
414.286.5934
steve dot heser at mcfls dot org
 
 

-----Original Message-----
From: Melissa McDonald [mailto:mmcdonal at scad dot edu] 
Sent: Friday, January 05, 2007 9:35 AM
To: IUG INNOPAC List
Subject: Re: [IUG] Renewal Issues on Release 2006

Steve,
Are you getting the message "Too soon to renew"?  We started getting that
message when we updated to 2006.  Our renewals times were connected to the
courtesy notices and patrons receiving the notices were getting the too soon
to renew message. All we had to do was increase the time before renew by one
day and that fixed the problem.

Melissa McDonald
Executive Librarian
Jen Library / SCAD
201 East Broughton Street
Savannah, GA  31402-3146
ph. 912.525.4736
fax. 912.525-4718
email: mmcdonal at scad dot edu

----- Original Message ----- 
From: "Steve Heser" <Steve dot Heser at mcfls dot org>
To: <innopac at innovativeusers dot org>
Sent: Friday, January 05, 2007 9:41 AM
Subject: [IUG] Renewal Issues on Release 2006


> Greetings,
>
> Has anyone heard of or experienced problems with remote patrons unable to
> renew items on the web opac?  I've gotten a number of reports from
libraries
> and I'm just curious to know if anyone else has heard of this.  We are on
> release 2006.  Thanks!
>
> Steve Heser
> Library Systems Administrator
> Milwaukee County Federated Library System
> 414.286.5934
> steve dot heser at mcfls dot org
>
>
>
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